Job Description

What's in it for you?

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- Initial 6-month contract with further extensions
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- Prospect to lead high-profile, enterprise transformation initiatives
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- Hybrid working model in Brisbane CBD
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Role - Principal Project Manager

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We are seeking two experienced Principal Project Managers to lead strategic transformation initiatives within a large government environment. Both roles will play a critical part in developing robust business cases and, subject to approval, progressing into delivery of complex, high-impact programs.

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Employment Type and Duration

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Contract (Initial 6 months + potential 6-month extension)

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Work Model

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Hybrid

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Location

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Brisbane CBD

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Role 1: SAP Transition Project

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The SAP Transition Project is focused on developing a business case to transition the current SAP environment to a shared services model. This includes defining preferred options, costs, risks, and benefits to support an informed investment decision.

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Key Responsibilities

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- Lead development of a comprehensive SAP transition business case
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- Conduct detailed options analysis, including costs, risks, and benefits
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- Engage senior stakeholders and enterprise architects
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- Establish governance, reporting, and decision-making frameworks
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- Prepare for transition delivery or pivot to SAP upgrade planning if required
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Required Skills & Experience

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- Proven experience delivering SAP transformation or upgrade programs
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- Strong business case development and investment planning experience
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- Deep understanding of SAP environments and migration strategies
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- Experience managing complex enterprise stakeholders
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- Strong governance and risk management capabilities
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Role 2:



Lands Contact Centre Transformation Project

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This project focuses on transforming customer experience through the design and implementation of a contemporary omni-channel contact centre capability. The solution will integrate call centre services, CRM, case management, knowledge management, and AI-enabled functionality. The initial phase centres on business case development, with delivery to follow via a phased implementation approach if approved.

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Key Responsibilities

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- Lead development of a business case for a modern contact centre solution
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- Reimagine end-to-end customer experience with business stakeholders
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- Define future-state solutions including CRM, case management, and AI capabilities
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- Engage enterprise architects and senior stakeholders
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- Oversee phased delivery and benefits realisation if approved
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Required Skills & Experience

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- Experience delivering contact centre or customer experience transformation projects
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- Strong knowledge of CRM, omni-channel platforms, and case management systems
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- Exposure to AI-enabled service delivery (desirable)
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- Strong business case development and stakeholder engagement skills
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- Experience managing complex, phased transformation programs
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Qualifications

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- Relevant tertiary qualifications in IT, Business, or Project Management
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- PRINCE2, PMP, or equivalent certification (desirable)
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If you have what it takes to thrive in this role and want to know more, please reach out to Isha Khanna at [email protected].

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Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds.

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📌 Project Manager (Queensland)
🏢 Akkodis
📍 Queensland