Job Description

About the Role

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An exciting opportunity exists for an experienced and passionate Store Manager to join a high‐profile retail environment known for delivering exceptional, immersive customer experiences. This role plays a pivotal part in leading engaged teams, elevating service standards, and driving strong commercial outcomes.

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As Store Manager, you will lead from the front, inspiring your team through best‐in‐class service, operational excellence, and authentic leadership. You'll contribute to creating a memorable in‐store atmosphere while ensuring performance targets, compliance requirements, and presentation standards are consistently achieved.

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Key Responsibilities

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Customer Experience

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- Lead the day‐to‐day customer journey, ensuring a premium, immersive brand experience for every customer.
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- Manage the retail and/or lounge environment to deliver seamless, high‐quality service.
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- Respond promptly to customer feedback, resolving concerns to achieve positive outcomes.
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- Maintain appropriate staffing levels aligned to service peaks.
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Presentation & Product

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- Ensure all food and retail products are displayed impeccably, maintaining exceptional visual merchandising and sensory experience standards.
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- Execute in‐store promotional calendars and product sampling activities.
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Team Leadership & Development

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- Support recruitment to build a capable and high‐performing team.
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- Motivate, coach, and develop team members through regular feedback and training.
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- Champion onboarding programs and ongoing skills development.
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- Foster strong product knowledge and brand storytelling within the team.
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Communication & Connection

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- Communicate operational updates clearly and consistently.
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- Encourage collaboration within the store and with cross‐functional teams.
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- Listen to team insights and act on feedback where appropriate.
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Governance & Compliance

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- Maintain accurate stock levels, rotation, and ordering processes.
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- Ensure compliance with hygiene, food safety, OH&S;, cash‐handling, and security standards.
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- Identify maintenance needs and elevate to support teams.
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- Complete financial reporting requirements accurately and on time.
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Productivity & Profitability

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- Optimise labour coverage to support productivity and service quality.
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- Monitor store performance and identify revenue‐enhancing opportunities.
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- Set and review daily team targets and provide coaching to achieve them.
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- Reduce waste and maintain stock integrity through effective processes.
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Skills & Attributes

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- Passionate about delivering inspirational, memorable customer experiences.
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- Creative, curious, and driven to find better ways of working.
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- A positive, kind, and engaging leader.
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- Strong communicator who is explicit, consultative, and supportive.
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- Resilient, adaptable, and solutions focused.
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- Committed to building a learning culture and developing others.
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- Able to connect daily operations to broader strategic goals.
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Please be aware that sponsorship is unfortunately not available for this role.

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📌 Store Manager - CBD (Victoria)
🏢 Sharp & Carter
📍 Victoria