Job Description

Are you an experienced heavy motor or automotive trade professional looking to take your career off the tools and into a specialist assessing role?

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At NTI, our Assessing team plays a critical role in helping customers get back on the road safely and efficiently when they need us most. As a Desktop Assessor, you'll apply your technical expertise to assess repairs, manage costs without compromising quality, and deliver positive outcomes for customers, repairers and claims teams alike.

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The opportunity

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Reporting to the State Assessing Manager, you'll be responsible for delivering timely, accurate and commercially sound assessments while effectively managing customer expectations. Your responsibilities will include:

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Complete desktop assessments for insured and third‐party claims.

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Support fair and reasonable settlement outcomes while maintaining quality standards.

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Negotiate assessment outcomes with customers, repairers and external stakeholders.

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Investigate accident circumstances and determine likely causes of damage.

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Determine appropriate repair methods and identify required parts.

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Review towing and recovery processes and associated costs.

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Prepare expert reports and assessment documentation.

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Issue repair authorities to repair partners.

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Review and process payment recommendations for claims teams.

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Support on‐road assessments when required by the State Assessing Manager.





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Are you the Assessor we are looking for?

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We're looking for a proactive and solutions‐focused professional who can confidently balance technical expertise with strong stakeholder management skills.

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3‐5 years' experience in smash repairs, heavy vehicle or related automotive environments.

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Strong understanding of vehicle repair practices and estimating principles.

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Computer literacy skills, including email, Microsoft Word and the ability to learn current software systems.

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Excellent communication and negotiation skills.

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Proven ability to manage competing priorities and work autonomously.

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A customer‐focused mindset and commitment to quality outcomes.

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What to expect when you're a part of the NTI family:

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At NTI, we're committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. We are committed to being a Best Employer of the Best People, and as such, we offer:

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- A real and tangible commitment to your development and ongoing study
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- Competitive annual incentive program
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- Up to 50% discount on a large range of personal insurance products
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- Access to discounts on over 350 retailers across Australia
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- The ability to apply for flexible working arrangements
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📌 Desktop Assessor (Heavy Motor) (Victoria)
🏢 NTI
📍 Victoria