Job Description

Senior Business Analyst – Department of Customer Service (DCS)

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Location: Sydney, NSW (McKell site)

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Employment type: Full‐time, ongoing
n Salary: $129,464 – $142,665 plus superannuation
n Grade: Clerk 9/10
n Closing date: 16 June 2026, 10:00am

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Overview

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The DCS ICT Category Management team shapes how NSW Government procures and manages technology. This role supports category strategy, contract stewardship, and supplier governance across major ICT agreements.

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Responsibilities

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- Analyse supplier spend and billing data, including validating charges against contract terms.
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- Identify trends, risks and opportunities across suppliers and ICT categories.
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- Support pricing reviews and commercial evaluations for ICT All of Government Agreements.
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- Develop and maintain dashboards (e.g., PowerBI) to provide visibility of supplier performance, spend and benefits.
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- Consolidate and interpret data from multiple suppliers into a single, clear view for decision making.
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- Track, monitor and report on perks realised through category strategies and agreements.
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- Translate business questions into structured analysis for category teams.
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- Identify and implement opportunities to improve and automate recurring processes.
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- Provide clear,



practical advice to stakeholders based on analysis, highlighting issues and recommended actions.
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Qualifications & Experience

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- Strong analytical capability with experience working with complex, multi‐source datasets.
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- Experience in financial, pricing or commercial data (e.g., billing, rates, contracts, supplier data).
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- Ability to quickly understand context (contracts, pricing structures, supplier arrangements) and translate data into actionable insights.
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- Proficient in building dashboards and visualisations (PowerBI or similar).
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- Experience improving or automating processes using digital tools (e.g., PowerAutomate).
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- Strong stakeholder and communication skills, able to explain insights in plain English.
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- Capability to work across multiple priorities and deliver outcomes in a fast‐paced environment.
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Benefits

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- Accrued flexible leave and hybrid working options.
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- Generous leave entitlements including up to 14 weeks parental leave.
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- Access to health and well‐being programs.
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- Competitive pay and conditions.
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Equal opportunity employer. The NSW public sector requires NSW residents or willingness to relocate, and appropriate working rights as specified.

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📌 Senior Business Analyst at NSW Government (New South Wales)
🏢 Nsw Government
📍 New South Wales