Progress Payments Administration Officer

About La Trobe Financial

La Trobe Financial is Australia's leading alternative asset manager, helping Australians build better futures for over 70 years. With $25 billion in assets under management and the trust of 160,000 customers, we've grown through a commitment to service, innovation, and putting people first.

We don't just deliver retirement income - we shape lives, careers, and communities. Our culture is built on trust, excellence, accountability, and a shared purpose: to make a meaningful difference every day.

Build your future with us.

The Opportunity

We are seeking a Progress Payments Administration Officer to join us on a fixed-term basis for 12 months to cover parental leave.

The Progress Payments Administration Officer provides administrative and operational support to the Progress Payments team in managing Development and Construction loans throughout each stage of construction.

Working closely with Progress Payments team, this role is responsible for supporting the preparation and processing of progress payment requests, maintaining accurate records, coordinating documentation, and assisting with stakeholder communications.

The role will also support the monitoring and management of construction loans where progress payment activity has ceased or reduced, assisting with borrower and stakeholder follow-up activities to ensure construction progress is tracked and loan records remain current.

Key Responsibilities

Assist with the preparation of progress payment files and documentation.

Monitor and manage team inboxes,



ensuring correspondence is allocated and actioned appropriately.

Prepare reports, spreadsheets and workflow tracking information.

Follow up outstanding documents from borrowers, builders, valuers and quantity surveyors.

Support the ordering of valuation and quantity surveyor reports.

Respond to general stakeholder enquiries and provide updates on progress payment requests.

Liaise professionally with borrowers, brokers, builders, valuers and internal stakeholders.

Assist in identifying loans requiring further review, valuation updates or stakeholder engagement.

Support process improvement initiatives and system enhancements where required.

About You

The role requires strong organisational skills, attention to detail, a customer-focused approach, and the ability to manage multiple priorities in a fast-paced environment. You will also possess the following experience/skills:

You are a highly motivated and numerically minded individual who:

Previous administration, banking, finance or customer service experience preferred.

Experience working in a fast-paced operational setting.

Strong organisational and time management skills.

High attention to detail and accuracy.

Strong written and verbal communication skills.





Ability to manage competing priorities and meet deadlines.

Competent Microsoft Office skills, particularly Outlook and Excel.

Ability to learn new systems and processes quickly.

Demonstrates a strong customer service focus.

Ability to work independently and as part of a team.

Employee Benefits

We're all about balance - delivering great work and enjoying the journey. Alongside a competitive salary, here are some perks that make working with us even better:

Celebrate your birthday- with a paid day off, just for you!

Give back- with paid volunteer days to support causes you care about;

More time for you- purchase additional annual leave when you need it;

Support for families- 18 weeks paid primary carer parental leaveplussuperannuation contributions;

Wild perks- free annual membership to Taronga Zoo and Collingwood Football Club!

Wellbeing first- access to our Employee Assistance Program (EAP);

Keep growing- with ongoing training and development opportunities;

Unforgettable socials- from team events to celebrations you'll actually want to attend! and

Retail therapy- enjoy discounts through Reward Gateway.

Diversity & Inclusion

We're committed to creating a workplace where everyone feels respected, valued, and safe. We welcome applications from people of all backgrounds and proudly support an inclusive recruitment process and work environment. If you require adjustments at any stage of the process, please let us know, we're here to help.

Please note that only shortlisted candidates will be contacted.

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📌 Progress Payments Administration Officer (Melbourne)
🏢 La Trobe Financial
📍 Melbourne