Job Description

Department: IT Infrastructure / Network Operations

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Employment Type: Dispatch

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Job Summary

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We are looking for a motivated and detail-oriented Network Engineer – L1 to join our IT Infrastructure team. The successful candidate will provide first-level technical support for network-related issues, monitor network performance, troubleshoot connectivity problems, and assist with the installation and maintenance of network devices. This role is ideal for candidates with a solid understanding of networking fundamentals who are looking to grow their careers in network engineering.

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Key Responsibilities

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- Monitor network performance and respond to alerts.
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- Provide first-level troubleshooting for LAN, WAN, Wi-Fi, and VPN issues.
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- Install, configure, and maintain network hardware, including routers, switches, firewalls, and wireless access points.
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- Escalate complex technical issues to L2/L3 engineers when necessary.
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- Perform routine network health checks and preventive maintenance.
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- Support network deployments, upgrades, and hardware replacements.
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- Document incidents, resolutions, and network changes in the ticketing system.
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- Coordinate with vendors and onsite teams for hardware installations and repairs.
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- Ensure compliance with IT policies, security standards, and operational procedures.
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- Maintain accurate network documentation and asset records.
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Required Qualifications

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- Bachelor's degree or diploma in Computer Science, Information Technology, Network Engineering, or a related field.
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- Basic understanding of TCP/IP, DNS, DHCP, VLANs, routing, and switching.
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- Familiarity with Cisco, Juniper, Aruba, Fortinet, or similar networking technologies.
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- Knowledge of Windows and Linux networking fundamentals.
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- Solid troubleshooting and analytical skills.
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- Excellent verbal and written communication skills in English.
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- Ability to work independently and collaboratively in a team environment.
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Preferred Certifications

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- CompTIA Network+
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- Juniper JNCIA (preferred but not mandatory)
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Experience

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- 0–2 years of experience in network support or network operations.
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- Fresh graduates with relevant certifications and strong networking knowledge are encouraged to apply.
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Skills

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- Network Troubleshooting
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- Routing & Switching
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- LAN/WAN Support
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- Wi-Fi Configuration
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- VPN Support
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- Firewall Basics
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- Ticketing Systems
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- Documentation
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- Customer Support
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- Time Management
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- Office and onsite support as required.
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- Willingness to travel to customer locations when necessary.
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- Ability to work in shifts, weekends, or on-call rotations if required.
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📌 Junior Network Engineer: Hands-On LAN/WAN & VPN Support (New South Wales)
🏢 Sharp Brains
📍 New South Wales