Job Description

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Senior Recruitment Consultant | Mining OEMs

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Company Overview

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A leading OEM in the mining-equipment sector, delivering high-performance crushers, mills and wear-resistant components. The Perth office is a close-knit team of 10, emphasising autonomy, technical excellence and genuine work-life flexibility.

Role Purposen

As the WA Customer Support Account Manager, you will own and develop a portfolio of 5-6 key site-based accounts. Reporting to the Regional Customer Support Manager, you will drive spare-parts sales, after-sales service uptake and enduring customer relationships through proactive engagement, technical support coordination and strategic account planning.

Key Responsibilitiesn

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- Account Management:n n
- Serve as primary liaison for 5-6 major mining sites across WA
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- Conduct regular site visits to build trust, diagnose needs and identify upsell/service opportunities
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- Sales & Quoting:n

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- Prepare and manage quotations, orders and pricing through the company's ERP/CRM system
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- Meet and exceed quarterly targets for spare-parts revenue and service contracts
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- Technical Coordination:n

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- Collaborate with field-service teams to resolve on-site issues and optimise maintenance schedules
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- Ensure parts availability and logistics to minimise downtime
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- Customer Engagement:n

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- Represent the business at site events, industry forums and customer workshops
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- Handle customer inquiries and escalations with professionalism and a solutions-focused approach
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- Portfolio Development:n

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- Maintain accurate account records and sales forecasts
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- Review performance metrics regularly to inform strategic account plans
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Key Requirementsnn
- Experience:n n
- 4-5+ years in mining-related account management or spare-parts sales
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- Proven track record with crushers, drill bits, mill liners or similar equipment
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- Technical Aptitude:n

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- Mechanical curiosity and the ability to communicate effectively with operators and maintenance crews
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- Competent user of ERP/CRM systems (experience with Epicor is advantageous)
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- Interpersonal Skills:n

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- Excellent relationship-building and negotiation skills
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- Resilient under pressure; adept at managing customer feedback and escalations
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- Work Style:n

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- Highly autonomous self-starter with strong organisational discipline
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- Flexible to travel across WA (~1-2× per month) and balance office/WFH arrangements
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Seniority level

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Seniority level

Entry leveln

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Employment type

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Employment type

Full-timen

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Job function

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Industries

Miningn

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📌 Customer Support Account Manager - WA (Perth)
🏢 Csg Talent
📍 Perth