AdMerge is a growing white-label performance marketing agency that partners with other agencies to deliver high-quality digital marketing services at scale.
We’re looking for an experienced agency operator to take full ownership of the delivery side of the business.
This is not a role for someone who wants to maintain an existing machine. We need someone who wants to build one.
You’ll work directly with the owner to strengthen our service offering, build a high-performing remote team and create the systems AdMerge needs to scale. Your focus will be making delivery as efficient, consistent and commercially robust as possible.
What you’ll own
- Building and continuously improving SOPs, processes and internal documentation
- Designing operational systems that support growth without sacrificing quality
- Hiring, onboarding and managing a remote team across Australia and offshore
- Improving team structure, capacity planning, accountability and performance
- Implementing technology, software and automation across the business
- Strengthening project management, quality assurance and client delivery
- Identifying bottlenecks and fixing them before they become larger problems
- Establishing clear operational KPIs and reporting
- Working with the owner on service development, team planning and business strategy
- Taking day-to-day ownership of operations so the owner can focus on sales and growth
Who we’re looking for You have significant experience working inside a digital marketing agency and understand how agency delivery actually works.
You are highly organised, detail-obsessed and relentless about follow-through. When something is unclear or inefficient, your instinct is to document it, improve it and make sure it stays fixed.
You’re also
- Experienced in building and managing remote teams
- Comfortable hiring both onshore and offshore
- Strong with people, process and technology
- Commercially minded, not just administratively capable
- Confident making decisions and holding people accountable
- Proactive and comfortable working directly with an owner
- Able to move quickly without creating unnecessary complexity
- Low ego, hands-on and willing to get into the detail
- Calm under pressure and dependable when things get messy
What success looks like Within your first six months, AdMerge should have:
- Clear and consistently followed SOPs
- Strong accountability across the delivery team
- Better visibility over capacity, performance and profitability
- A reliable hiring and onboarding process
- Improved technology and automation
- Fewer delivery bottlenecks
- An operational structure capable of supporting significant growth
This is a senior role with genuine influence over how AdMerge is built. We’re looking for someone who wants to take ownership, solve hard operational problems and help build an exceptional agency.
📌 Head of Agency Operations (Australia)
🏢 AdMerge
📍 Australia
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