Job Description

Not every engineer ticks every box – and we know that. This is a role built for a technically capable engineer who's solid across the Microsoft stack, keen to keep growing, and ready to do meaningful work across both support and projects in a close-knit team environment.

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This is a Melbourne-based MSP supporting businesses of all sizes across a broad range of industries. The team works across Microsoft technologies, cloud, cybersecurity, automation, networking and infrastructure – so there's genuine variety in what you'll be working on day to day.

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The role is primarily support-focused with solid project involvement across cloud, security and infrastructure. It's office-based in Melbourne, with the potential for a hybrid arrangement once you're settled in.

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Location: Melbourne

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Position: Full time, Permanent

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Salary: Up to $100,000 + Super

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Work arrangement: Office-based with flexibility over time

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Other requirements: Full Australian working rights

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WHO ARE WE?

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We're a Melbourne-based MSP supporting businesses across a broad range of industries. We work across cloud, security, infrastructure and modern workplace technology – and we're a tight-knit team that takes the work seriously without overcomplicating things.

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You'll be joining a close-knit group where your work is visible, your input matters, and you'll have real variety across different client environments rather than the same three tickets on repeat.

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WHAT WILL YOU BE DOING?

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- Resolving escalated Level 2 and Level 3 technical issues across a diverse client base
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- Administering Microsoft 365 environments – Exchange Online, Teams, SharePoint and OneDrive
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- Managing Microsoft Entra ID, Conditional Access, MFA and identity security
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- Supporting and deploying Microsoft Intune, device compliance and endpoint management
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- Troubleshooting networking issues – firewalls, VPNs, DNS, DHCP, wireless and connectivity
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- Investigating and responding to cybersecurity alerts and incidents
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- Delivering Microsoft 365, Azure, migration and infrastructure projects
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- Supporting client onboarding and technology upgrades
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- Solid hands-on experience with Microsoft 365 – Exchange Online, Teams, SharePoint and OneDrive
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- Working knowledge of Microsoft Entra ID, Conditional Access and MFA
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- Experience with Microsoft Intune and endpoint/device management
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- Networking fundamentals – DNS, DHCP, VPNs, routing and firewalls
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- Good communication skills – you can work directly with clients and explain things clearly
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- A proactive attitude and willingness to take ownership of issues through to resolution
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- MSP experience or exposure to multi-client environments (highly regarded)
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- Microsoft Defender and security product experience
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- Exposure to Azure administration
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- PowerShell scriptingExperience with backup and disaster recovery solutions
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- Any Microsoft certifications
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- Experience delivering projects or contributing to migrations and infrastructure upgrades
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KEY SKILLS:

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📌 Information Technology Support Engineer (Victoria)
🏢 Searchability
📍 Victoria