?️ We’re Hiring: Help Desk Analyst

? Employment Type: Full-Time

? Level: Entry-Level to Mid-Level

We are seeking a reliable, customer-focused, and technically minded Help Desk Analyst to join our IT support team. This role is ideal for someone who enjoys troubleshooting technical issues, assisting users, and providing efficient solutions in a fast-paced environment.

? Key Responsibilities

• Provide first-level technical support to employees and users via phone, email, chat, and ticketing systems.

• Diagnose, troubleshoot, and resolve hardware, software, network, and system-related issues.

• Respond to IT support requests and ensure timely resolution of incidents and service tickets.

• Install, configure, and maintain computers, laptops, printers, and other IT equipment.

• Assist users with account access, password resets, software installations, and system permissions.

• Support Microsoft Windows, Microsoft 365, email applications, and other business software.

• Troubleshoot basic network connectivity, Wi-Fi, VPN, and peripheral device issues.

• Escalate complex or unresolved technical issues to senior IT teams when required.

• Maintain accurate records of incidents, service requests, troubleshooting steps, and resolutions.

• Assist with software updates, security patches, system maintenance, and IT asset management.

• Provide clear and professional guidance to users with different levels of technical knowledge.

• Contribute to IT documentation, knowledge bases, and continuous improvement of support processes.

✅ Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science,



or a related field is preferred.

• Previous experience in help desk, IT support, technical support, or customer service is an advantage.

• Basic knowledge of Windows operating systems, Microsoft 365, hardware, software, and networking.

• Familiarity with ticketing systems and IT service management processes is a plus.

• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, and VPN troubleshooting.

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Strong customer-service mindset and ability to remain calm under pressure.

• Good attention to detail and organizational skills.

• Ability to prioritize multiple support requests and meet service-level expectations.

• Strong willingness to learn new technologies and develop technical skills.

? What We Offer

• Hands-on experience supporting a wide range of IT systems and technologies.

• Training, mentorship, and opportunities for professional development.

• Supportive and cooperative working environment.

• Exposure to IT infrastructure, cloud services, cybersecurity, and enterprise applications.

• Opportunities for career progression within the IT and technology team.

• Competitive compensation and employee benefits.

? Interested?

If you enjoy solving technical problems, helping people, and building a career in IT, we would love to hear from you.

Apply via LinkedIn with your CV/resume and a brief introduction about your IT support experience and career goals.

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📌 Help Desk Analys (Sydney)
🏢 WE Innovate National
📍 Sydney