Brief Description

Revenue, Claims &

- Funding Management

- Manage Medicare claiming via Services Australia portal, including new client setups, movements, and supplements
- Prepare and upload claim files and complete refund reviews within required timeframes
- Monitor and process budget adjustments and review travel cost fees
- Liaise with Medicare to resolve anomalies and claim rejection

Billing Operations &

- Financial Administration

- Prepare and issue invoices and statements for private and brokerage clients
- Maintain accurate client records and cost allocations in AlayaCare
- Process termination refunds and exit payments in line with legislation
- Coordinate annual fee updates and support system changes

Compliance &

- Confidentiality

- Maintain strict confidentiality and adhere to internal controls
- Support compliance with Aged Care Act, Support at Home reforms, and SCC standards
- Conduct internal checks to identify and correct errors
- Assist with audits and escalate risks promptly

Customer Engagement &

- Issue Resolution

- Respond to client and representative enquiries with empathy and clarity
- Support Service Advisors with budgeting and fee explanations
- Participate in debtor meetings and follow up on overdue accounts
- Provide specialist advice to staff during process changes

Requirements

- Award, Clerical grade 3
- 76 hours per fortnight, full time

What’s in it for you?

- Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
- Heart HQ - our Southern Cross Care (NSW &
- ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed




- Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW &
- ACT
- Discounted private health insurance
- Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
- Annual leave loading
- Ongoing Training and Development
- Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
- Genuine Career Progression Pathways –
- Buddy Program, New Grad Elevate Program, Study Support
- Referral Bonus Program

Summary About Southern Cross Care (NSW &

- ACT)

At SCC (NSW &

- ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.

Join us at SCC (NSW &

- ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.

SCC is an equal chance employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.

📌 Home Care Billing and Claims Officer (Sydney)
🏢 Southern Cross Care (NSW u0026 ACT)
📍 Sydney