Job Description

Service Advisor

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The ideal Service Advisor:

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- Previous Experience In a Service Role Is Preferred.
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- A passion to deliver a high standard of customer service.
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- An organised individual who can deal with many duties on the move.
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- Excellent telephone and face-to-face communication skills.
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- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.
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Key Responsibilities

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- Establish rapport with and provide outstanding care to the customer.
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- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
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- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.




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- Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
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- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
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- Ensure the customer understands the service charges, what work will be or has been carried out, involve technical advisers to answer queries where necessary.
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📌 Service Advisor (Ipswich)
🏢 Pembrook Resourcing
📍 Ipswich