Complete Care Disability Service – Brisbane QLD

About Us
AtComplete Care Assist, we are committed to providing high-quality, person-centred support that empowers our participants to live independently and achieve their goals. We are a family-owned and values-driven NDIS provider of in home supports. We are looking for a passionate and experiencedService Delivery Leadto join our growing team.

About the Role
As a Service Delivery Lead, you'll be the key link between our participants, their support networks, and our support workers. You'll ensure services are delivered safely, effectively, and in line with NDIS standards – all while maintaining a strong focus on advocacy, choice and control for our participants.

This is a dynamic and rewarding role where no two days are the same. You'll oversee a diverse participant caseload, manage and develop support teams to deliver on our participants goals, and play a critical role in ensuring ongoing compliance and continuous improvement across our services.

Key Responsibilities

Develop, implement and review participant documentation (Service Agreements, Support Plans, Risk Assessments, etc.)

Build, develop and maintain positive stakeholder relationships (participants, families, coordinators, allied health, etc.)

Provide supervision, training and guidance to support teams, ensuring compliance and quality of care





Manage and review incidents, including staff and participant follow-up

Lead staff in complex or emergency situations with confidence and professionalism

Advocate for participants to access funding, supports, and meaningful activities

Maintain compliance with NDIS standards and ensure audit readiness

Work collaboratively with the management team to identify and implement service improvements

Participate in on-call duties, as required

What You'll Bring

You are a people person: excellent communication, leadership, influencing and problem-solving skills

Minimum 3 years' experience in NDIS service management, case management, or similar disability support role.

Diploma certification in a related field preferred

Strong understanding of the NDIS framework and quality standards

NDIS Worker Screening & Blue Card

Current Driver's License

Australian citizenship or permanent residency with unrestricted right to work in Australia

Why Join Us?

Make a meaningful and tangible difference in the lives of people living with disability

Be part of a supportive, values-driven team that genuinely cares

Opportunities for growth, career development and rapid development

Above award pay and benefits

Access to EAP program and salary packaging

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📌 NDIS Service Delivery Lead (Queensland)
🏢 Complete Care Disability Service
📍 Queensland