Job Description

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & Victoria. Boasting over 30 years' experience in the sector!! With its operational head office located on the Gold Coast and over 2,000 employees nationally our company's core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day!

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The Role

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We have an exciting and fast paced opportunity to join the Infinite Operational team in the role of Personal Care and Services Concierge at our Knoxfield Care Home!

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This role plays a pivotal role in delivering exceptional care and support services to all residents. This position is responsible for implementing Infinite Care's welcome process, overseeing the on-site execution and management of the Additional Services/HELF programs, ensuring social and emotional support is provided to all residents as well as ensuring that both initial and ongoing resident care and service needs are consistently surpassed.

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This is a permanent full time position reporting directly to our General Manager in our beautiful and brand-new Aged Care Home in Knoxfield, Victoria. Residential Aged Care Facilities - Our Locations | Infinite Care

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This includes:

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- Working with our clinical, sales, admissions, and finance teams to ensure a smooth transition for our new residents.
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- Managing enquiries, both via email and phone, in a timely and empathetic manner.
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- Liaise with customers and our facilities to schedule or conduct onsite tours.
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- Help support new residents and their families settle into the facility through being the Infinite Respite Champion and using relevant supporting tools to deliver an amazing experience
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- Serving as a primary liaison for residents and their families for a smooth transition into aged care as well as ongoing support.
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About You

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- Strong interpersonal and communication skills, with the ability to connect with residents, families, and team members effectively.
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- Empathy, compassion, and a genuine interest in supporting the needs of elderly individuals.
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- Experience in responding to a high-volume of enquiries.
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- Experience working with different CRM systems.Proficiency in using CRM software, Microsoft Office, and other relevant tools.
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- Proven experience in sales, business development, and/or relationship management, preferably in the aged care or healthcare industry.
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- Available for a full time role Monday to Friday.
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What's in it for you!

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- Newly launched Infinite Fitness and wellbeing benefits.
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- Food, Clothing, Electrical and other services employee discounts via our external partner called Flare.
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- FREE and confidential Employee wellbeing, financial counselling, mental health and life coaching via our Employee Assistance Program.
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- FREE Online company and industry mandatory training which enables you to perform your roles quickly and competently.
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- FREE On-the-job technical training with an emphasis on Career progression and development opportunities.
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- Ability to earn referral payments via our internal employment promotions program.
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Come join us to deliver on our purpose of Making Aged Care Great!!

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As part of being an Infinite Aged care employee you will be required to complete pre-employment checks and show proof of working rights in Australia.

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📌 Personal Care and Services Concierge (Williamstown)
🏢 Infinite Aged Care
📍 Williamstown