- Initial contract of 3 months with 1 x 3 months.
- Based in ACT.
- Requires Baseline security clearance.

Security Due to client requirements, candidates must be an Australian citizen with active Baseline Security clearance. Applicants residing outside of Australia or non-citizens will not be considered. What We Are Looking For Ressam is currently looking to fill a ICT Support Officer role for the Australian Centre for International Agriculture Research, please apply if the following role interest you.

ICT Support Officer The ICT Support Officer provides frontline ICT support services to ACIAR staff in Australia and overseas. The role is responsible for responding to helpdesk requests, resolving routine ICT issues, maintaining accurate service records, and supporting the deployment and management of ICT equipment.

Working as part of the Business Systems Unit (BSU), the position contributes to the delivery of reliable and customer-focused ICT services while supporting broader ICT projects and operational activities. The role requires strong communication skills, sound problem-solving abilities, and a commitment to delivering high-quality customer service.

Key Duties And Responsibilities The successful candidate will:

Duties

- Provide ICT support for hardware, software, network, account and device issues.
- Triage, resolve and escalate service requests and incidents in line with service levels.
- Administer user accounts, systems, devices, software and ICT asset records.
- Support ICT projects, upgrades, testing, rollouts and implementation activities.
- Prepare and update ICT procedures, user guides and knowledge articles.
- Liaise with staff, vendors and service providers to support ICT service delivery.
- Identify recurring issues and contribute to service and process improvements.
- Support cyber security controls, patching, access management and incident reporting.




- As this is a Helpdesk role, and will require maintenance of user and building ICT hardware, this role is 100% office-based

Essential experience & requirements:
- Current minimum Baseline is essential
- Demonstrated experience providing responsive ICT support in the Australian Public Service, troubleshooting technical issues, supporting users, maintaining ICT systems and contributing to reliable service delivery in a Microsoft on-prem & cloud environment.
- Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions, and make recommendations that improve systems, processes, or user outcomes.
- Demonstrated ability to communicate clearly with technical and non-technical stakeholders, providing advice and supporting users with ICT issues.
- Demonstrated ability to manage competing priorities, monitor progress, meet deadlines, support ICT projects or operational tasks, and deliver quality outcomes in a busy service environment.
- Demonstrated ability to work collaboratively, support team capability, act with professionalism and integrity, follow ICT security and governance requirements, and contribute positively to APS workplace culture.

Contact Us If you are interested in the ICT Support Officer position or are looking for recent opportunities, please reach out to us via email at: [email protected] or apply via the website. For a confidential discussion, call us at: 0413 175 924 or 02 5119 2299 To register your interest hit "Apply for this Job".

Who We Are? As experts in the Information Technology recruitment industry, Ressam provides both permanent and temporary personnel assignments. With our experience, extensive industry network, financial transparency, and collaboration with clients we consider ourselves one-of-a-kind IT recruiters when it comes to finding the perfect candidates for you.

📌 ICT Support Officer (Australian Capital Territory)
🏢 Ressam
📍 Australian Capital Territory