Job Description

Summary

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As a Shift Supervisor at our restaurant in Ivanhoe, Victoria, you will play a crucial role in overseeing daily operations, ensuring exceptional customer service, and leading a team of crew members. This permanent, full-time position works on a rotating roster, Monday to Sunday, between the hours of 8.30am and 11pm. It will suit applicants that have a passion for cooking food and developing a career in the casual dining setting.

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Responsibilities

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- Prepare, cook and serve food according to company SOPs.
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- Clean and maintain restaurant areas, machinery and equipment.
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- Supervise and coordinate the daily activities of the crew members during shifts.
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- Ensure compliance with company policies and procedures, including health and safety regulations.
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- Provide training and support to new team members, fostering a culture of teamwork and collaboration.
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- Monitor inventory levels and assist with stock management.
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- Confidently handle customer inquiries and resolve issues to maintain high customer satisfaction.
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- Prepare shift reports, documenting sales and operational performance.
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Qualifications

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- Previous experience as a shift supervisor within the retail and hospitality industries.
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- Experience in casual dining or QSR preferred.
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- Strong work ethic with a commitment to 8-10 hour shifts (morning or evening).
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- Ability to demonstrate a proactive mindset in day to day operations.
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- Fluent in English with excellent communication and interpersonal skills to engage effectively with customers and staff.
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- Basic understanding of the Quick Food Industry Award.
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- Basic understanding of inventory management and a strong organisational mindset.
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- Committed to a 6 month probation period.
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- Physically fit and able to work for long periods of time standing.
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📌 Shift Leader (Williamstown)
🏢 El Jannah
📍 Williamstown