As an Application Delivery Manager (ADM) within our Applications Management team, you'll be the single point of accountability for end-to-end Application Services delivery across a diverse and complex application landscape. You'll coordinate senior application management resources and drive service quality, operational stability, and continuous improvement outcomes across engagements.
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Responsibilities
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Service Delivery Leadership
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- Own delivery of application services across the engagement landscape
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- Ensure SLA compliance across incident, request, and change management
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- Lead service performance, reporting, and governance cadence
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Coordination & Oversight
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- Coordinate workload across application groups and resolve cross-functional dependencies
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- Drive major incident (P1/P2) coordination ensuring rapid restoration
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- Oversee prioritisation and alignment with business‐critical applications
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Stakeholder & SIAM Interface
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- Act as the primary interface to stakeholders and service owners
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- Coordinate with Cloud, Network, EUC, and vendors to ensure seamless service
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- Support SIAM governance and cross‐service‐line outcomes
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Change, Release & Lifecycle Governance
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- Oversee execution of minor changes, patching, and upgrades
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- Ensure lifecycle planning (patching, upgrades, vendor alignment) is delivered
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- Govern risk, compliance, and audit requirements
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Continuous Improvement
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- Drive proactive improvements (automation, performance tuning, defect reduction)
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- Leverage AI/automation (e.g., triage, pattern detection) to improve efficiency
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- Lead problem management and root cause initiatives
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Qualifications
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Required experience:
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- 10+ years in application service delivery or managed services
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- Robust ITIL-based service management expertise
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- Experience managing multi‐vendor/cloud enterprise environments
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- Proven leadership of distributed/global teams
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- Excellent stakeholder engagement and commercial awareness
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Nice to have:
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- Experience in project management (Agile, Prince2, PMP)
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- Familiarity with automation frameworks and service delivery innovation
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- ITIL V4 certification
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- Business operations or managed services experience
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- Construction industry/applications preferred
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📌 Application Delivery Manager | SYD (New South Wales)
🏢 Datacom
📍 New South Wales
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