- AO3 Business Support Officer – Call Centre
- QLD Government
- $51.12 per hour + superannuation
- Initial Contract: ASAP Start – 30th of October 2026 + highly likely ongoing contract extension

About the Role

We are seeking an experienced Business Support Officer to join a busy Maintenance Response Centre, supporting the region in delivering essential maintenance services for government owned properties.

In this position you will assist customers with maintenance enquiries, coordinate service requests and work closely with tradespeople and contractors to arrange a wide range of maintenance and repair activities.

Key Responsibilities:

- Provide high level customer service to customers and stakeholders.
- Manage a high-volume of inbound calls and respond to property maintenance-related enquiries.
- Liaise with customers, tradespeople and contractors to organise responsive maintenance to government owned properties, for example housing, schools etc
- Accurately update information systems, records and databases across multiple systems.
- Raising work orders and dispatching contractors to various jobs and maintenance requests.
- Prepare and maintain documents, reports and correspondence.
- Effectively manage competing priorities in a fast-paced environment.




- Apply strong interpersonal skills to manage challenging conversations, negotiate outcomes and resolve disputes where required.

About You

This role requires strong communication skills, a customer-focused approach and the ability to manage competing priorities while ensuring timely service delivery across a variety of property maintenance requests.

To be successful in this role, you will demonstrate:

- Proven ability to manage high-volume inbound and outbound calls in a call centre environment.
- Intermediate proficiency in Microsoft Excel and Word (essential).
- Current or previous experience working withing a government department (mandatory)
- Robust administration and organisational skills.
- Ability to build and maintain positive relationships with clients, contractors, and colleagues.
- High attention to detail and accuracy.
- Strong problem-solving and decision-making skills.
- Construction, housing, insurance repairs or property maintenance experience and/or knowledge is highly regarded.

NB – candidates who don’t have current or previous experience working within government will not be considered for this position.

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📌 /1 Business Support Officer (Call Centre) - Toowoomba (Toowoomba Regional)
🏢 empire group
📍 Toowoomba Regional