Canberra ACT | Baseline Clearance Required | Contract Opportunity

Your recent company

This opportunity is being delivered through a specialist government technology consultancy supporting a Federal Government agency responsible for international programs and services. The organisation operates a modern Microsoft-based ICT environment and requires an experienced ICT Support professional to provide frontline technical support and operational assistance across the business.

Your new role

As the ICT Support Officer, you will be a key member of the service delivery team, providing responsive support to end users while maintaining critical ICT systems and services. This is a hands-on role combining service desk, desktop support and operational ICT administration responsibilities.

Working within a busy ICT environment, you will:

- Provide Level 1 and Level 2 ICT support across hardware, software, devices and user accounts
- Troubleshoot and resolve incidents and service requests in line with agreed service levels
- Manage user accounts, devices, software licensing and ICT asset records
- Support Microsoft cloud and on-premises technology environments
- Assist with ICT upgrades, testing, deployments and rollout activities
- Develop and maintain support documentation, procedures and knowledge articles
- Liaise with internal stakeholders, vendors and service providers to ensure effective service delivery




- Contribute to cyber security activities including patch management, access management and incident reporting
- Identify recurring issues and support continuous improvement initiatives across ICT services

What you'll need to succeed

- A current Baseline Security Clearance (mandatory)
- Demonstrated ICT support experience within Australian Government, APS or Commonwealth environments
- Experience working within Service Desk, Help Desk, Desktop Support or Technical Support functions
- Strong troubleshooting and analytical problem-solving capabilities
- Experience supporting users in Microsoft-based environments
- Excellent verbal and written communication skills with both technical and non-technical stakeholders.
- Ability to manage competing priorities while maintaining high levels of customer service.
- Experience working within ICT governance, security and operational processes.
- Active Directory administration
- Azure AD / Microsoft Entra ID experience
- Understanding of ITIL principles and service management frameworks

What you'll get in return

- Opportunity to work within a highly respected Federal Government environment.
- Immediate project commencement.
- Collaborative and supportive ICT team.
- Exposure to both cloud and traditional enterprise technologies.
- Contract with extension potential.
- Stable, full-time engagement supporting business-critical operations.

📌 Information Technology Support Officer (Canberra)
🏢 Hays
📍 Canberra