About us

ICT Distribution is established solely to strengthen the distribution network in the APAC region with a particular focus on South Asian and Southeast Asian countries and its Headquarters in Sydney, Australia. We work on core Enterprise Solutions and retail products, including a wide array of IT hardware and software products and other peripherals.

An Inside Sales Representative plays a critical role in driving revenue growth by identifying business opportunities, generating qualified leads, developing customer relationships, and supporting the sales cycle from prospecting to order closure. This professional serves as the primary point of contact for partners, resellers, and end customers, ensuring timely communication, solution positioning, and sales support across assigned territories.

The role focuses on lead generation, customer engagement, pipeline development, sales coordination, quotation management, account nurturing, and achieving revenue targets. The Inside Sales Representative works closely with Sales Managers, Presales Engineers, vendors, partners, and customers to maximize business opportunities and support organizational growth objectives.

Responsibilities:

- Lead Generation & Prospecting: Identify and develop new business opportunities through outbound calls, emails, social selling, networking activities, and market research to build a consistent sales pipeline.
- Customer Relationship Management: Build and maintain strong relationships with existing and prospective customers, resellers, and channel partners to drive engagement and long-term business growth.
- Sales Pipeline Management: Maintain and manage a healthy sales pipeline by tracking opportunities, updating CRM records, monitoring sales stages, and ensuring timely follow-up activities.
- Product & Solution Promotion: Promote the company's portfolio of cybersecurity, networking, virtualization, cloud, and IT infrastructure solutions to prospective customers and partners.
- Quotation & Proposal Support: Prepare quotations,



pricing requests, proposals, and sales documentation while coordinating with internal teams and vendors to meet customer requirements.
- Opportunity Qualification: Assess customer requirements, identify business needs, and qualify opportunities to ensure alignment with company products and services.
- Sales Target Achievement: Meet or exceed monthly, quarterly, and annual sales targets through proactive customer engagement and effective opportunity management.
- CRM & Sales Reporting: Maintain accurate customer records, opportunity details, sales activities, and forecasting information within the company's CRM system.
- Vendor & Partner Coordination: Work closely with vendors, distributors, and channel partners to obtain pricing, product information, promotions, and sales support resources.
- Customer Follow-up & Account Management: Conduct regular follow-ups with prospects and customers regarding quotations, renewals, licensing opportunities, and ongoing projects.
- Market Intelligence: Monitor market trends, competitor activities, customer requirements, and emerging technologies to identify new business opportunities.
- Sales Administration: Support sales operations by ensuring proper documentation, order processing coordination, contract management, and compliance with company procedures.
- Cross-functional Collaboration: Collaborate with Presales Engineers, Technical Support, Finance, Operations, and Management teams to ensure successful customer engagement and project execution.
- Process Improvement: Identify opportunities to improve sales processes, lead conversion rates, customer engagement strategies,



and operational efficiency.
- Professional Representation: Represent the company professionally during customer interactions, virtual meetings, product presentations, and business development activities.

Requirements: Education: Bachelor's Degree in Business Administration, Marketing, Sales Management, Information Technology, Computer Science, or a related field.

Experience:

- Minimum 2-4 years of experience in Inside Sales, Sales Development, Business Development, Tele-sales, or Account Management.
- Experience selling IT, cybersecurity, networking, cloud, virtualization, or enterprise software solutions is highly preferred.
- Experience working with channel partners, resellers, or B2B customers is an advantage.
- Proven track record of achieving or exceeding sales targets.
- Experience using CRM platforms and sales management tools is preferred.

Skills:

- Strong sales, negotiation, and customer relationship management skills.
- Ability to identify customer needs and recommend appropriate technology solutions.
- Strong prospecting, lead generation, and opportunity qualification capabilities.
- Excellent verbal and written communication skills in English.
- Strong presentation and interpersonal skills.
- Ability to manage multiple sales opportunities simultaneously.
- Proficiency in Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook.
- Familiarity with CRM systems such as HubSpot, Salesforce, Zoho, or similar platforms.
- Strong organizational and time management skills.
- Ability to work independently while achieving sales targets and KPIs.
- Analytical mindset with strong problem-solving abilities.
- Self-motivated, results-oriented, and proactive in identifying business opportunities.
- Ability to collaborate effectively with cross-functional teams.
- Commitment to continuous learning and career development.

Link to Apply: https://forms.gle/HysJzd8RhmS5RDLYA

📌 Inside Sales Representative-Australia (New South Wales)
🏢 Softvire
📍 New South Wales