Showroom Customer Service Consultant – Aidacare Pty Ltd
n
Hours: Monday – Friday, Full Time Permanent. Reporting to: Diana Phillips – Regional Retail Manager.
n
About the Role
n
This role is a blend of customer service and administration (approximately 60/40). You will support clients in finding Assistive Technology that enhances mobility and independence, while also managing the administrative processes that make this possible.
n
Typical Day
n
n
- Demonstrating products in the showroom with clients and therapists
n
- Preparing quotes and processing orders
n
- Managing online and email enquiries
n
- Liaising with funding bodies to ensure client needs are met efficiently
n
n
Key Responsibilities
n
n
- Provide face‐to‐face and online customer service, ensuring a positive client experience
n
- Accurately prepare and process quotes, orders, and funding documentation
n
- Navigate multiple computer systems (web‐based and proprietary) to manage enquiries and records
n
- Respond promptly to email and online enquiries in a professional manner
n
- Liaise with therapists, government funding agencies, and clients to coordinate timely solutions
n
- Maintain showroom presentation and stock as required
n
n
Skills & Qualifications
n
n
- Minimum typing speed of 30wpm with strong computer literacy (essential)
n
- Previous customer service or administrative experience preferred
n
- Excellent written and verbal communication skills
n
- Ability to remain composed in a fast‐paced, high‐volume environment
n
- Solid organisational skills with attention to detail and accuracy
n
- Willingness to obtain relevant checks (Police/NDIS Worker Screening)
n
- Employee discounts on Aidacare health equipment products and services
n
- Quarterly incentive scheme
n
- Employee Assistance Program (mental wellness support)
n
- National benefits program (retail, insurance, gym and more)
n
- Comprehensive training program to equip you for success
n
n
About Aidacare
n
Aidacare is a national leader in the Healthcare Equipment industry, with over 1,300 staff across 90+ locations. We pride ourselves on innovation, excellence, and supporting our clients to live more independently.
n
How to Apply
n
If you're organised, tech‐savvy, and enjoy helping people, we'd love to hear from you. Please click "Apply Now" to join our team and make a real difference.
#J-18808-Ljbffr
📌 Showroom Customer Service Consultant (New South Wales)
🏢 Aidacare
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.