2d ago , from Frontline Construction Australia

We are seeking an organised and customer-focused Customer Care Coordinator to join an established residential construction business on a permanent, full time basis.

This role is responsible for managing the front of house while overseeing the customer experience following the handover of new homes. You will coordinate post-handover communication, maintenance requests and the 90-day maintenance process, ensuring clients receive professional and timely service. This is a varied role suited to someone who enjoys building strong relationships, staying organised and taking ownership of customer outcomes.

About the Role

We are seeking an organized and customer-focused Customer Care Coordinator to join an established residential construction business on a permanent, full-time basis.





This role is responsible for managing the front of house while overseeing the customer experience following the handover of new homes. You will coordinate post-handover communication, maintenance requests and the 90-day maintenance process, ensuring clients receive professional and timely service. This is a varied role suited to someone who enjoys building strong relationships, staying organised and taking ownership of customer outcomes.

Key Responsibilities

- Act as the first point of contact for clients following handover
- Coordinate the 90-day maintenance process, inspections and required trades
- Maintain regular communication with clients at key post-handover stages
- Track maintenance requests and follow up to ensure timely completionLink

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📌 Customer Care Coordinator (Nowra)
🏢 Frontline Construction
📍 Nowra