Job Description

We currently have an opportunity for a Desktop Support Engineer role based in Brisbane.

n

Role Details

n

n
- Job Title: Desktop Support Engineer
n
- Employment Type: Casual
n

n

Please note : This role is Brisbane location for a casual contractor role for multiple sites. The engineer must be available, especially on Wednesdays, for GEHC support at the below location.

n

Address - 520 Wickham Street (Level 2, HQ South Tower), GEHC Office, Fortitude Valley, Queensland, 4006, Australia.

n

Additionally, the engineer sometimes needs to handle other dispatch tickets from Other client requirements as they arise.

n

Job Description

n

The Desktop Technician will provide day-to-day local desktop support, handle inbound calls, troubleshoot hardware, software, and application issues, and document resolutions in a ticketing system. The role involves break/fix support, fault diagnosis, and resolution across core operating systems and platforms.



You will also collaborate closely with the Service Desk and IT Support Centre to ensure consistent operations.

n

Key Responsibilities & Skills

n

n
- Support for Windows platforms (Windows 7, 8, 10, 11)
n
- Working knowledge of Windows (MacOS is a plus)
n
- Solid experience with desktops, laptops, printers, peripherals, and workstation builds (MS SCCM, MS MDM)
n
- Experience with Active Directory (2003/2008/2012 R2), Office 365, Exchange, DNS, DHCP, Group Policy
n
- Basic troubleshooting of iOS, Android, and smart devices
n
- Asset and inventory management experience
n
- Strong troubleshooting, communication, and customer-handling skills
n
- Experience with multi-functional printer troubleshooting
n
- Willingness to travel within the city as required
n
- Flexibility to support before/after business hours if needed
n
- Excellent verbal and written communication skills in English
n

#J-18808-Ljbffr

📌 Desktop Support Engineer (Queensland)
🏢 Total IT Global
📍 Queensland