Job Description

An exciting opportunity has arisen for an experienced Fixed Operations Manager to lead and optimise the service operations of a large automotive dealership environment in Papua New Guinea. This is a senior leadership role responsible for driving operational excellence across service, workshop, parts, and aftersales functions while ensuring high levels of customer satisfaction, operational efficiency, and financial performance.

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The role requires a hands‐on leader who can build strong teams, implement best practice service processes, and drive continuous improvement across dealership operations.

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The Opportunity

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As the Fixed Operations Manager, you will oversee the overall performance of service operations within the dealership. You will play a key role in ensuring service standards, operational processes, and customer experience align with strategic business objectives. Working closely with senior leadership, you will lead a team across workshop, service, panel, and tyre operations while implementing best practice systems, driving productivity, and ensuring financial targets are achieved.

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Key Responsibilities

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- Lead and manage all fixed operations including service workshop, aftersales and related operational functions
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- Drive operational excellence and customer satisfaction across all service delivery activities
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- Manage service budgets, cost control and departmental expenditure
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- Ensure effective warranty management and compliance with operational procedures
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- Monitor inventory levels and supply availability for service consumables and parts
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- Analyse competitor pricing and market trends to optimise service labour rates and profitability
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- Implement continuous improvement initiatives including lean practices and operational efficiencies
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- Drive employee engagement and ensure departmental KPIs are achieved
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- Strengthen quality systems to enhance customer experience and service performance
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- Develop, mentor and coach service teams to build capability and succession pipelines
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- Lead safety initiatives and ensure workplace safety standards are maintained
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About You

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- To succeed in this role, you will be an experienced automotive leader with a strong background in dealership service operations.
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- You will bring strong operational leadership, financial acumen, and the ability to drive performance within a dynamic and evolving environment.
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Skills & Experience

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- Extensive leadership experience within automotive dealership operations
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- Minimum 10–15 years' experience across automotive service or related disciplines
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- Strong commercial and financial management capability
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- Proven ability to drive operational improvements and service performance
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- Experience managing budgets, operational costs and departmental KPIs
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- Excellent leadership, mentoring and team development skills
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- Strong customer engagement and relationship management ability
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- Strategic thinking with the ability to analyse operational data and implement improvements
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- Excellent communication and stakeholder engagement skills
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Why Consider This Opportunity?

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- Senior leadership role within a large automotive operation
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- Opportunity to lead and transform service operations
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- Exposure to a diverse and agile market environment
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📌 Fixed Operations Manager - Automotive (Queensland)
🏢 Global Talent Search
📍 Queensland