Job Description

Drive meaningful client engagement in a purpose-led national organisation where your work directly supports quality, safety and trust across Australia's industries.

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About the Role

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As a Client Relations Officer, you'll play a key role in enhancing the NATA client experience by combining stakeholder engagement, data-driven insights and operational support.

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Working closely with the Client Engagement Manager, you will help deliver engagement initiatives, strengthen client relationships, and identify opportunities to improve how we support our stakeholders.

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This role is ideal for someone who enjoys variety—balancing relationship management, data analysis and coordination in a dynamic environment.

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Key Responsibilities

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- Coordinate and deliver client engagement programs and activities
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- Build and maintain strong relationships with prospective and existing clients
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- Analyse engagement and business data to identify trends and improvement opportunities
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- Provide operational and administrative support to deliver engagement strategy
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- Collaborate across teams to enhance service delivery and client experience
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- Contribute to continuous improvement and innovation initiatives
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About You

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You're a proactive, relationship-driven professional who enjoys working with people, solving problems and using data to improve outcomes.

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Qualifications

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- Tertiary qualification in business, management, science or a related field (or equivalent experience)
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- Proven ability to effectively plan, and deliver on allocated activities
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- Demonstrated experience in client management and building effective working relationships with internal and external stakeholders
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- Strong organisational skills with the ability to plan, prioritise and deliver outcomes
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- Analytical mindset with confidence interpreting data and identifying insights
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- Experience using Microsoft Office applications and CRM systems
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- Excellent interpersonal and communication skills, with the ability to engage across all levels
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- High attention to detail, professionalism and discretion
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- A collaborative mindset and commitment to continuous improvement
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Experience within accreditation, compliance, regulatory or professional services environments will be highly regarded.

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At NATA, we value collaboration, continuous learning and building trusted relationships; these principles guide how we work and support our clients.

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Benefits

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- Be part of a purpose-driven organisation supporting national quality and safety
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- Flexible hybrid working arrangements to support work–life balance
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- A collaborative and inclusive team culture
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- Opportunities to contribute to meaningful, organisation-wide initiatives
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- Ongoing career development and career growth
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- Work that directly impacts client experience and service excellence
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How to Apply

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Submit your resume and a cover letter outlining your experience and what interests you about this opportunity. Applications without a cover letter will not be assessed.

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For a copy of the full position description, please contact: [email protected]

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Eligibility: Permanent Australian Residency is required

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📌 Client Relations Officer (Queensland)
🏢 National Association of Testing Authorities, Australia
📍 Queensland