Job Description

Be the person who keeps our communities running

n

n
- Support with precision — coordinate repairs and maintenance with speed, accuracy and a genuine customer-first mindset.
n
- Deliver with confidence — manage quotes, work orders and recurring maintenance with the tools and team support to do it well.
n
- Enjoy the impact — join a family-owned business that values your expertise, celebrates your wins and helps you grow.
n

n

Your opportunity

n

Are you a detail-driven professional with a knack for property maintenance and a real passion for looking after people?

n

Join Smarter Communities — one of Australia's leading strata management companies and play a vital role in keeping our properties safe, functional and well-maintained.

n

As our Repairs & Maintenance Specialist, you'll be the go-to person for coordinating end-to-end maintenance, liaising with contractors and making sure customers receive timely, high-quality service. And you won't be doing it alone: our case management system, modern tools and balanced-workload model mean you can focus on great outcomes instead of chasing emails all day.

n

What you'll be doing

n

From day one, you'll:

n

n
- Manage and control work orders and quote requests from start to finish
n
- Source, compile and follow up contractor quotes within set timeframes
n
- Issue and monitor work orders, ensuring urgent requests are handled promptly
n
- Review quotes for accuracy, quality and cost-effectiveness
n
- Maintain scheduled works and periodic maintenance tasks
n
- Communicate professionally with contractors, customers and on-site contacts
n




- Build strong relationships with contractors and understand our building network
n
- Arrange compliance reports and annual inspections
n
- Keep systems updated and ensure all communications are centrally recorded
n
- Respond to calls and emails with speed and care
n

n

What you'll bring

n

We'd love to hear from you if you have:

n

n
- Experience in property maintenance or the strata industry (highly desired)
n
- A Certificate of Registration (if based in NSW)
n
- Strong analytical and time-management skills
n
- Proficiency in Microsoft Teams, Word, Excel and Dynamics
n
- The ability to read plans of subdivision
n
- A customer-focused mindset and excellent communication skills
n
- High attention to detail and a hands-on approach
n
- A compassionate, solutions-focused attitude
n

n

Don't tick every box? We'd still like to hear from you. If you bring the right attitude and a willingness to learn, we'll help you build the rest.

n

Why you'll love working here

n

We back our people with more than good intentions. Here's a taste of what's on offer:

n

n
- A genuinely balanced workload — portfolio sizes are set by the actual complexity of the work, not just lot counts, with a dedicated customer care team for escalations and locum cover so your leave is really leave.
n




- Flexibility that fits your life — hybrid working with up to 50% from home after probation, birthday leave, and the option to purchase extra leave.
n
- Real growth opportunities — an individual development plan, generous training, leadership development and 1:1 coaching, study assistance, plus genuine progression and relocation options across seven regions in QLD, NSW, VIC and SA.
n
- Rewards that add up — novated car leasing through salary sacrifice, discounted goods and services for you and your family, referral bonuses and recognition when you live our values.
n
- Wellbeing that's actually resourced — a wellbeing program, confidential EAP support for you and your family, and regular team days and social events.
n
- Tools that make the job easier — modern technology and investment in AI, so more of your day goes to work that matters.
n

n

Ask our People & Performance team about the full benefits program spanning financial rewards, flexibility, learning and wellbeing.

n

About Smarter Communities

n

Smarter Communities is one of Australia's largest privately owned strata management companies, managing over $30 billion in property across NSW, QLD, SA and VIC. As a family-owned and operated business, we bring genuine care, integrity and strong relationships to how we support our people and serve our communities.

n

Our mission is easy: deliver smart solutions that create better lifestyles for the people living and investing in our communities — and build a workplace where everyone feels heard, respected, valued and included.

#J-18808-Ljbffr

📌 Repairs & Maintenance Specialist (Victoria)
🏢 Smarter Communities
📍 Victoria