?️ We’re Hiring: IT Support Civil Servant (Entry / Junior Level)

? Position: IT Support Civil Servant

? Employment Type: Full-Time

? Career Level: Entry / Junior

?️ About the Role

We’re looking for a reliable and service-oriented IT Support professional to help maintain smooth and secure technology operations in a public-service environment. You’ll provide day-to-day technical assistance, support workplace systems, and help ensure employees have the tools and access they need to perform their roles effectively.

? Key Responsibilities

- Provide first-line technical support for hardware, software, and user access issues.
- Diagnose and resolve common computer, printer, email, and connectivity problems.
- Install, configure, and maintain approved IT equipment and software.
- Assist with user account setup, permissions, and access management.
- Respond to support requests and maintain accurate service records.
- Support employee onboarding, device configuration, and equipment provisioning.
- Monitor recurring technical issues and assist with preventative solutions.
- Escalate complex incidents to specialized IT teams when required.
- Follow established cybersecurity, data protection, and IT service procedures.
- Maintain technical documentation, troubleshooting guides, and internal knowledge resources.
- Assist with IT asset tracking,



inventory, and equipment management.

? What We’re Looking For

- Basic understanding of computer hardware, operating systems, and networking.
- Familiarity with Windows, Microsoft 365, or similar workplace technologies.
- Basic troubleshooting skills across hardware, software, and connectivity issues.
- Familiarity with help-desk or ticketing systems is a plus.
- Understanding of cybersecurity, access control, and data protection fundamentals.
- Strong communication and customer-service skills.
- Good analytical and problem-solving abilities.
- Organized, patient, and attentive to detail.
- Ability to handle sensitive information responsibly.
- Willingness to learn new technologies, systems, and procedures.

✨ What We Offer

- ?️ Opportunity to support technology that enables essential public services.
- ? Structured training and professional development.
- ?️ Practical exposure to IT security, infrastructure, and service management.
- ?️ Hands-on experience with workplace systems and technical support.
- ? Collaborative environment with experienced IT professionals.
- ? Opportunities to develop toward systems, network, cloud, or infrastructure roles.
- ? Competitive compensation and comprehensive perks package.

📌 IT Support Civil Servant (Entry / Junior Level) (Australia)
🏢 FORCE Sweden
📍 Australia