Build a career, not just a job. Join a market leader and grow with us.

Kirby HVAC&R;, part of the global Beijer Ref Group, is a leader in the Australian refrigeration and HVAC industry. As a trusted HVACR wholesaler, we support customers by providing air-conditioning, commercial and industrial refrigeration solutions.

Due to continued growth, we have an exciting opportunity for a Customer Service Representative to join our close-knit team at Castle Hill.

Why join Kirby HVAC&R;?

At Kirby, we invest in our people and support long-term careers. When you join us, you'll enjoy:

Competitive base salary + super

Overtime and call out opportunities to boost your earnings

Incentive programs that reward team success

Structured training programs

Career pathway opportunities into leadership, account management, technical sales, engineering and more

Opportunities to work across other Sydney branches to elevate your skills, experience and knowledge

Salary packaging, novated leasing & Maxxia rewards

Generous paid parental leave

A supportive, vibrant and inclusive team culture

The stability and opportunity of working within the Beijer Ref Group, with multiple businesses and career options nationally and globally

About the role

This is a secure, full-time Monday-Friday role with weekend work as optional across the branch network, perfect for someone who genuinely enjoys customer service and wants to develop technical expertise in a specialist industry.

Reporting to the Branch Manager, you will:

Deliver exceptional counter and internal sales service to trade customers





Build strong relationships with local tradies and national account technicians

Identify customer needs and go above and beyond to exceed expectations

Assist with stock management and inventory control

Perform general warehousing duties (picking and packing)

Operate a forklift - we will help you to obtain a license and train you!

Maintain a safe and organised work setting in line with WHS requirements

What will make you successful?

We're looking for people with the right attitude and customer-first mindset. You'll thrive in this role if you have:

A genuine passion for serving and helping customers

Strong customer service or retail experience (trade or technical environments highly regarded)

The ability to build rapport and lasting relationships

Strong technical aptitude and a willingness to learn - we'll train you to become an HVAC&R; specialist

Confidence communicating with a wide range of customers and team members

A current forklift licence, or willingness to obtain one (company funded)

A strong commitment to safety and teamwork

Why this role is different

This is more than a customer service role. It's a launchpad into a specialist industry, offering real skills, genuine development and long-term career growth. Many of our leaders started in roles just like this.

If you enjoy problem-solving, learning new technical skills, and being part of a team that truly supports each other, we want to hear from you.

Please note that the successful applicant will be required to complete a pre-employment medical assessment (including drug and alcohol screening) and a National Police Check.

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📌 Customer Service Representative (The Hills Shire)
🏢 Kirby HVAC&R
📍 The Hills Shire