Job Description

ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing positive that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

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The Salvation Army Thrift Shops are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in your community.

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Retail Assistants (Exc Cashier) play a key role in helping with sales, merchandising and quality control. They support the Store Manager in ensuring quality customer service on the shop floor, assisting in processing donations as well as maintaining the general appearance and upkeep of the store area. Together, Retail Assistants play a key role in fostering a culture of inclusiveness and community spirit amongst the team, which in turn enhances the customer experience in the store.

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Key responsibilities:

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- Customer Service: Bring your friendly personality to ensure all customers are greeted warmly and provide guidance to the store's areas and inform of any specials. Also provide guidance and assistance to those who are donating items and to clients seeking social support.
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- Displays and merchandising: With the guidance of the store manager, price items and ensure they are displayed attractively and safely. Bring your attention to detail to ensure thoroughfares are clear, and floors and displays are clean and fresh.
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- Team work: Assist the point of sale team by helping customers carry their items to the sales counter where required. Assist the donation sorting team by bringing donations to the sorting area. Bring along your ideas, suggestions and concerns to the regular team meetings and join in on celebrations and special occasions.
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- Safety: Apply your care and concern to ensure customers, visitors, you and your team are kept safe by always adhering to secure work practices. Keep children safe by always abiding by Salvation Army's child protected policies and code of conduct. Help ensure safety equipment and the staff areas and amenities are kept clear of hazards and are tidy and clean.
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Qualifications and skills (desired/required):

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- Experience in retail,



sales and customer service preferred but not mandatory as volunteers are always supported with on the job training.
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- Required to fully complete TSA mission volunteer induction, training and registration process.
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- Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role: As this role isn't child-related or have access to financial or property assets or sensitive information, it does not require background checks.
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Background check requirements:

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Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role: As this role isn't child-related or have access to financial or property assets or sensitive information, it does not require background checks.

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Time Required & Commitment:

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As agreed with manager but can be as little as a couple of hours per week

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Development opportunities with this role:

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This role will give volunteers an opportunity to develop skills and build experience in retail practices, valuations of donations, sorting and stocking of shelves, as well as experience in working as a part of a team. Volunteers will receive on the job training and support, working alongside experience retail professionals in a caring and supportive environment. As an extra bonus, volunteers have access to professional development training.

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The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status.



We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration.

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Volunteer with the Salvos It takes an army of volunteers to provide and enable practical care for Australians every year. Volunteers bring life to our values of integrity, compassion, respect, diversity and collaboration. We are always looking for individuals to bring fresh energy and ideas to a range of volunteer roles. Whatever your skillset, availability or areas of interest, you may surprise yourself with the different ways you can make a difference. Volunteering is an invitation to demonstrate care for others in our local communities; it is the everyday embodiment of love in action. Those who give up their time so freely are some of the greatest contributors and advocates of Salvation Army mission and vision. It is through working alongside one another that transformation is possible. Not only do we focus on the transformative experience of service recipients and local communities, but also of our volunteers. The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you volunteer with the Salvos, you help make a real difference to the community and the lives of others.

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The Salvation Army offers a range of opportunities to build your connections, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about volunteering that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Whatever your skillset, availability, or areas of interest, we are keen to hear from you.

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📌 Volunteer Retail Assistant -- Community-Focused Retail (New South Wales)
🏢 The Salvation Army
📍 New South Wales