Job Description

Job description

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Join Our Team: 4WD Customer Service Team at Hammond 4WD

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Are you passionate about off-roading and experienced in 4WD? Hammond 4WD is looking for a dedicated customer service team member to join our growing team. Specialising in 4WD vehicles, you will play a crucial role in ensuring our customers' vehicles are ready to confidently tackle any terrain.

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About Hammond 4WD:

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At Hammond 4WD, we are proud to be a leading name in the 4WD industry. With a rich history originating in Jeeps, we are proud of our history of delivering top-notch products and services. We regularly specialise in all things off-road with expertise spanning suspension, engines, lift kits, bullbars, winches, clutches, brakes, and long-range fuel tanks. We are committed to enhancing our customers' 4WD experience, providing reliable and durable solutions.

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Location: Hammond 4WD, Capalaba

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Position Type: Full-Time

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Key Responsibilities:

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Customer Interaction:

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- Greet customers warmly and assist them with their inquiries and purchases.
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- Provide knowledgeable assistance regarding 4WD products, accessories, and services.
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- Handle customer bookings and enquiries.
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Sales Support:

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- Assist customers in selecting the appropriate 4WD products and accessories based on their needs.
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- Process sales transactions accurately using the point-of-sale (POS) system.
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- Inform customers about current promotions, discounts, and special offers.
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Communication:

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- Answer phone calls and respond to customer emails promptly and professionally.
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- Schedule service appointments and coordinate with the service team to ensure timely and efficient service delivery.
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Administrative Tasks:

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- Maintain accurate records of customer interactions, sales, and service appointments.
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- Assist in maintaining the cleanliness and organisation of the store.
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- Support the sales and service teams with administrative tasks as needed.
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Qualifications:

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- Previous experience in a customer service role, preferably in the automotive or retail industry.
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- Experience with 4WD vehicles, parts, and accessories is highly desirable.
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Skills:

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- Excellent communication and interpersonal skills.
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- Strong problem-solving abilities and a customer-focused attitude.
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- Proficiency in using point-of-sale (POS) systems and basic computer applications.
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- Ability to multitask and manage time effectively in a fast-paced environment.
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Personal Attributes:

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- Friendly, approachable, and professional demeanour.
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- Strong attention to detail and organisational skills.
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- Ability to work independently and as part of a team.
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What We Offer:

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- Competitive salary with performance-based incentives.
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- Employee discounts on products and services.
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- Opportunities for professional development and career advancement.
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- A supportive and team-oriented work environment.
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- Comprehensive training program.
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How to Apply:

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Send your resume and a cover letter detailing your experience and why you're a perfect fit for the Hammond 4WD team by applying now.

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Join Hammond 4WD and help us keep the spirit of adventure alive on the road less travelled!

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📌 Customer Service Team Member (Queensland)
🏢 Hammond4wd
📍 Queensland