Lending Specialist | High-Growth Fintech

Are you a residential lending professional who prides themselves on empathy as much as expertise? Join a dynamic, fast-growing financial services firm that is redefining retirement solutions for Australians.

Based in the heart of Double Bay—just a short walk from Edgecliff station—this is your chance to move away from the big bank bureaucracy and into a role where your work has a tangible, life-changing impact on your clients.

The Opportunity

As a Lending Specialist, you will be the face and voice of the business, guiding clients through the end-to-end journey from initial enquiry to settlement. This isn't just about processing files; it’s about building lasting relationships and providing clear, helpful communication to a demographic that values authentic, human connection.

Salary: $80,000 + Super + Commission + Employee Share Option Plan

Why This Role?

- True Career Growth: They are an early-stage, well-capitalized business. As they scale, you will have the unique opportunity to learn, be mentored, and advance your career alongside the company’s expansion.

- Culture of Care: They operate with a big heart and a deep sense of responsibility. No red tape—just a supportive, tight-knit team that values your input.

Prime Location: Work in a beautiful new office adjacent to the famous Thursday markets (a regular team picnic spot!) with the best restaurants, bars, and shops at your doorstep.

- Stability & Vision:



While they are young and entrepreneurial, they hold our own Australian Credit Licence and are backed by a leadership team with a proven track record.

Your Responsibilities

- Client Engagement: Manage inbound and outbound enquiries from potential clients, brokers, and referrers via phone, email, and web chat.

- Pipeline Management: Support the end-to-end sales pipeline, ensuring proactive follow-ups to meet business growth targets.

- End-to-End Ownership: Oversee client applications through to settlement, collaborating closely with Operations to ensure a seamless experience.

- Relationship Management: Conduct annual client check-ins and handle ad hoc requests with professionalism and care.

What You Bring

- Lending Expertise: Ideally, you have a background in consumer lending, with a strong preference for residential lending experience in a phone-based workplace.

- Cert IV in Mortgage Broking / Finance & Lending is a requirement
- Empathy & Communication: You are a natural communicator who can simplify complex information and deliver it with a caring, patient touch.

- Mindset: You are a quick learner with a growth mindset, a positive attitude, and an organized approach to file management.

Ready to help Australians live their best lives?

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 lending customer service (New South Wales)
🏢 Hr Partners
📍 New South Wales