Job Description

Angels of Mercy Community Care – Broadmeadows VIC

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Angels of Mercy is a registered NDIS provider committed to empowering individuals with disabilities to achieve their goals and lead meaningful lives. As part of our small, dynamic team, you will play a critical role in supporting participants to navigate the NDIS, connect with the right services, and build meaningful community connections.

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This is an exciting opportunity for someone who enjoys taking initiative, building relationships, and growing with a small organisation where your contribution truly makes a difference.

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About Us:

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Angels of Mercy is a registered NDIS provider committed to empowering individuals with disabilities to achieve their goals and lead meaningful lives. As part of our small, dynamic team, you will play a critical role in supporting participants to navigate the NDIS, connect with the right services, and build meaningful community connections.

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This is an exciting opportunity for someone who enjoys taking initiative, building relationships, and growing with a small organisation where your contribution truly makes a difference.

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Key Responsibilities:

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- Assist participants in understanding and implementing their NDIS plans.
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- Work collaboratively with participants to identify their goals and develop strategies to achieve them.
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- Coordinate supports by engaging with a wide range of service providers, allied health professionals, community organisations, and networks.
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- Collaborate with support workers to arrange schedules, manage tasks, and ensure effective service delivery.
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- Monitor and review participant progress,



ensuring services remain aligned with their goals and changing needs.
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- Provide participants with up-to-date information regarding their options, rights, and responsibilities under the NDIS.
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- Maintain accurate, professional, and up-to-date records, including case notes, reports, and participant documentation.
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- Act as the primary point of contact for participants, families, therapists, support workers, and other stakeholders, responding professionally and promptly to enquiries.
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- Advocate for participants to ensure they receive high-quality, person-centred support.
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- Plan, coordinate and participate in participant outings, community activities, and social inclusion programs where appropriate.
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- Develop and maintain strong relationships with local community organisations, allied health providers, hospitals, support coordinators, and referral partners.
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- Represent Angels of Mercy at networking events, community functions, expos, and other promotional activities to build professional relationships and support organisational growth.
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- Contribute to continuous improvement initiatives and support the ongoing growth of the organisation.
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What We're Looking For:

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- Must speak Arabic.
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- Assyrian/Chaldean language skills are highly desirable.
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- Experience in NDIS Support Coordination, Case Management,



Community Services, or a related role.
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- Sound understanding of the NDIS framework, policies, and procedures.
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- Excellent written and verbal English communication skills.
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- Excellent organisational, planning, and time-management skills.
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- Strong attention to detail and the ability to follow through on multiple tasks accurately.
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- Ability to build positive relationships with participants, families, therapists, support workers, and service providers.
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- Ability to work independently, manage competing priorities, and confidently solve problems.
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- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
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- A proactive, professional, compassionate, and reliable attitude.
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- A valid driver's licence and access to a reliable vehicle.
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- NDIS Worker Screening Check, Working with Children Check, and Police Check (or willingness to obtain).
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- Completed NDIS Worker Orientation Module (or willingness to complete before commencing).
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- Must have valid work rights in Australia.
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Working Hours:

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- Part-time: 4 days per week, 9:30 AM to 4:00 PM.
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Why Join Us:

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- Be part of a passionate and dedicated team where your work makes a real difference.
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- Opportunity to work in a supportive and collaborative environment.
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- Meaningful and rewarding work in the NDIS sector.
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- Career development and career growth opportunities.
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- Incentives for Business Growth: Enjoy additional rewards for contributing to the expansion of our client base.
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📌 NDIS Case Manager/Support Coordinator - Female (Arabic Speaking) (Williamstown)
🏢 Angels of Mercy Community Care
📍 Williamstown