Job Description

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com.

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Axiom Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidates

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Roles and Responsibilities

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- Research and identify solutions to software and hardware issues
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- Diagnose and troubleshoot technical issues, including account setup and network configuration
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- Ask customers targeted questions to quickly understand the root of the problem
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- Track computer system issues through to resolution, within agreed time limits
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- Talk clients through a series of actions, either via phone, email, or chat, until they've solved a technical issue
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- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
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- Provide prompt and accurate feedback to customers
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- Refer to internal database or external resources to provide accurate tech solutions
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- Ensure all issues are properly logged
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- Prioritize and manage several open issues at one time
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- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
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IT Skills and Experience

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- Desired Experience:
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- Computer OS/Peripherals troubleshooting
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- Handling Different PC Operating Systems ( Windows 7/8 and 10)
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- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
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- Basic knowledge of SOE and group policies
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- Printer support
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- Good knowledge of MS Office tools installation & troubleshooting
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- Excellent customer service and people skills
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- Field experience supporting a variety of technologies and services
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- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
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- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
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Personal Attributes

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- Good knowledge of Infrastructure support.
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- Strong analytical and problem-solving capabilities
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- Well-organized and extremely detail-oriented
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- Strong customer service ethic and great communication skills, both oral and written
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- Passionate about delivering quality no matter what you are doing
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- Can work both independently and in a collaborative team-oriented environment
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- A self-starter, motivated to push the limits and think outside of the box
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- Fondness for solutions that are straightforward, elegant, and effective
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- Ability to work with and maintain confidential information
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In-depth knowledge of

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- Microsoft Office applications
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- PCLaptop hardware
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- PCLaptop peripherals, including printers
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Basic knowledge of

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- Active Directory
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- Exchange
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- Apple OS
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- SCCM
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IT Qualifications

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At least two of the following:

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- PCLaptop OEM Maintenance Certification
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- CompTIA A+ Certification
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- Microsoft Certified IT Professional (MCITP) certification in the desktop area
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- Microsoft Office Specialist (MOS) Certification
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📌 Desktop Support Officer (New South Wales)
🏢 Axiom Technologies
📍 New South Wales