Job Description

Song for the Mute is seeking an experienced and highly motivated Retail Manager to lead the day-to-day operations of our retail environment while delivering an elevated and highly personalised customer experience reflective of the brand.

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The ideal candidate will possess a strong understanding of luxury fashion retail, client engagement, team leadership and operational management, while embodying the values and creative vision of Song for the Mute.

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Key Responsibilities

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- Lead and manage all daily retail operations across the store environment
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- Deliver exceptional client service and cultivate long-term relationships with local and international clientele
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- Drive sales performance and achieve retail targets through strategic client development and team leadership
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- Train, mentor and manage retail staff to maintain a consistently high standard of presentation, product knowledge and customer experience
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- Oversee rostering, staffing and day-to-day team management
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- Maintain visual merchandising standards in alignment with the brand's creative direction
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- Monitor inventory levels, stock movement and replenishment requirements
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- Liaise with head office teams across merchandising, operations and e-commerce to ensure alignment across the business
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- Manage store reporting, sales analysis and operational administration
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- Support retail activations, launches, events and VIP appointments
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Skill & Experience

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Requirements

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- Minimum 3+ years experience in luxury fashion retail management
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- Strong understanding of clientelling and luxury customer service standards
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- Understanding of social media channels, particularly channels like WeChat and Redbook.
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- Proven ability to lead and motivate teams in a quick-paced retail environment
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- Excellent communication and organisational skills
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- Strong commercial awareness with an understanding of sales performance and KPI management
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- Passion for design, craftsmanship and contemporary fashion culture
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- Flexible availability including weekends and event periods
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Preferred

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- Existing network within luxury fashion or creative industries
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- Experience with Shopify & Zedonk.
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- Experience working with international clientele
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- Understanding of inventory systems and retail reporting platforms
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This role presents an opportunity to join an internationally recognised Australian fashion brand at an exciting stage of global growth.

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📌 Store Manager (Victoria)
🏢 Song for the Mute
📍 Victoria