Job Description

We're Henderson Advocacy, Australia's leading residential and commercial buyers agency.

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The Role

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You'll be the steady hand guiding clients from their first call to long after settlement — managing onboarding, coordinating finance, and keeping everyone aligned. You'll combine relationship building, project coordination, and system discipline to deliver a high-trust, high-touch experience that drives loyalty, referrals, and results.

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What You'll Do

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- Welcome new clients, set expectations, and coordinate onboarding
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- Liaise with brokers and internal teams to keep finance and approvals on track
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- Support Strategy Leads and Buyer's Agents with clean briefs and smooth handovers
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- Keep clients engaged through regular updates and insights
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- Oversee the deal journey from offer to settlement
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- Drive retention through post-purchase follow-ups, check-ins, and NPS
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You'll Be Great At This If You

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- Love building relationships and keeping projects organised
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- Thrive in a fast-moving, people-first environment
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- Are tech-savvy with CRM systems (Zoho, Moxo, Asana)
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- Bring energy, empathy, and accountability to every client interaction
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What We Offer

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- Competitive Salary & Bonus: Because top talent deserves to be rewarded.
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- Growth opportunities Opportunities: We're scaling quickly, and there's no ceiling on where this role could take you.
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- Access to World-Class Tools: The best data, technology, and resources to back your strategies and success.
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- Unforgettable Experiences: Quarterly team retreats, international trips to destinations like Bali and Japan, and exclusive excursions on Jack's yacht.
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- Vibrant Team Culture: Celebrate wins with a high-performing, supportive team that's redefining the property game.
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- Client Events & Exclusive Access: Participate in premium client gatherings and unlock off-market opportunities no one else can offer.
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📌 Customer Success Manager (New South Wales)
🏢 Henderson Advocacy
📍 New South Wales