Job Description

Overview

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The purpose of this position is to provide facilities support for reception and admin services, mail services, phone, meeting rooms in Australia portfolio.

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Scope Of Responsibility

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- Management of front of house & Reception service;
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- This role will be based at the reception counter
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- Ensure good presentation and aesthetics of front of house, reception counter and guests hospitality
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- Accept and coordinate service requests
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- Receives and directs incoming calls to appropriate personnel and voicemail.
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- Greets and announces clients, applicants and visitors.
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- Follows security procedures for recording guests, suppliers and other visitors.
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- Arranges escorts as needed.
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- Assists with scheduling and preparing meeting and conference rooms.
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- Coordinates setup of conference/meetings rooms and arrange video and/or web conferencing as needed.
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- Reviews invoices to arrange billing to appropriate department or business unit.
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- Performs general administrative and clerical duties as needed.
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- Orders pantry and office supplies and other common use items for the location, such as pantry supplies, stationeries, equipment toner, printer paper, etc.
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- Maintains neat appearance reception area, conference rooms café and other common areas.
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- Periodically inspects common area equipment to ensure good operating condition.
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- Oversee and manage hard and soft services vendors and establish a network of contractor relationship to support office operations.
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Key Responsibilities

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- Reception counter operation;
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- Manage facilities operations (hard/and soft services and asset management);
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- Oversee and manage hard and soft services vendors;
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- Effective financial management to meet business objectives.



Raise purchase order and prepare monthly invoice processing.
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- Respond follow-up to client inquiries, concerns or escalations in a professional and timely manner to ensure a high-quality service delivery;
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- Prepare and distribute ad hoc reports accurately, professionally and in a timely;
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- Comply with CBRE instructions, processes, procedures, workflows to uphold effective and compliant delivery of services;
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- Ability to embrace technology to facilitate the delivery of services;
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- Provide back-up to team members as and when required;
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- Undertake other duties and tasks as your line manager may require from time to time to meet contractual, operational and organizational business deliverables.
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Required Knowledge & Skills

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- Excellent Client Service relationship skills – Mandatory;
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- Logical and analytical thought processes and valuable problem solving skills - Mandatory
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- Knowledge and application of HS&E; legislation, risk management principles and relevant Australian Standards – Essential;
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- Good organizational skills and ability to work to strict deadlines – Mandatory;
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- Application of logical and analytical thought processes with attention to detail, multi-task focused and work autonomously – Essential.
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- Demonstrable confidence and maturity in communications including good written and oral presentation skills – Essential;
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- Ability to build a professional relationship with the client, CBRE onsite multi-discipline team and vendors – Essential;
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- Organizational abilities to meet deadlines and setting priorities – Essential;
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- Ability to communicate at all levels and build effective and professional relationships with the client, CBRE management, work colleagues and vendors – Mandatory;
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Service line: GWS Segment

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GWS Segment

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📌 Workplace Exp Coordinator (Victoria)
🏢 CBRE Asia Pacific
📍 Victoria