Job Description ofApplication Support Analyst in Sydney:
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Technical Skills
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- Working experience of supporting applications in
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- Windows
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- MS SQL
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- JBOSS/Java
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- Trade operations functional knowledge
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- Control-M, MQ
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- Support experience
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- Ability to read code and debug is required.
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- Experience range: 5-10 years
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Qualifications or Certifications
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Must-Have/Mandatory:
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- Good analytical & troubleshooting skills
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- Ability to work under pressurized environments
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- Good communication (Oral, Verbal & Written) skills
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- Set of Technical skills mentioned above
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- Self-driven, proactive team player
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- Ability to troubleshoot and think outside the box to resolve rarely seen problems.
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- Participation in on call roaster.
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- Knowledge of trade operations, Documentary Collections, Documentary Credit, Trade Finance and Guarantees
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Good-to-Have/Desirable:
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- Relevant certifications
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- ITIL/ production support background
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- Interpersonal skills
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- Tools like ServiceNow.
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- AppD, Splunk
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Key Responsibilities
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- Day to day support of international trade applications, including working with the Business Support team to resolve issues within trade apps and in the overall environment.
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- Technical troubleshooting including workflow behavior, system performance,
user experience issues, interfaces (batch & realtime), reporting, and overall workplace issues
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- Respond to queries from interfacing systems (both external and internal), assist in resolving data, connectivity, and reconciliation issues.
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- Complete audit requests (internal and external) in a timely manner
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- Involvement in trade applications project work and participation in operational readiness, ensuring the integrity of the Production environment is maintained and kept as priority over all else
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- Investigate and develop fixes for small bugs or functionality issues.
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- Incident and Problem management.
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- Investigate and resolve tickets in agreed timeframes and ensure all tickets are correctly documented.
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- Change management Ensure that all change that is deployed into Production is tested and verified. Attend regular meetings to discuss the planning of deployments.
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- Resolution of major incidents in a time-sensitive environment
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- Ensure the batches are completed as per SLA and the system is up to date by the start of the next business day.
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- Monitoring of maintenance and capacity (DB sizing, file system sizing/archiving/retention/cleanup, server resources)
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- Participate in disaster recovery, develops improvement for performance availability and reliability.
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📌 Application Support Analyst (New South Wales)
🏢 Pyramid Global Technologies
📍 New South Wales
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