ASX: Powering Australia's financial markets

Why join the ASX?

When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all. In your recent role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub.

We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance.

We’re proud to foster a workplace where diversity is celebrated and inclusion is part of our everyday culture. Our employee‑led networks champion LGBTIQ+ inclusion, promote gender equality, accessibility and wellbeing, inspire giving and volunteering, and celebrate cultural and religious events, creating a sense of belonging for all.

As an AWEI Bronze employer and member of the Champions of Change Coalition for gender equality, we’re committed to a fair and inclusive workplace where everyone can thrive.

Your team: The Workplace Technology team is a dynamic support team that provides a single contact point for ASX Staff and an escalation point for the End User Compute team, third level support for end user support. Meeting Working in a small team that is responsible for phone, email, logged tickets and escalation point for 3rd end users.

Your responsibilities

- Provide end to end support for IT requests raised via phone, email, ticketing system and in-person
- Ensure requests are logged accurately within the internal ticketing system (ServiceNow) for reporting and fault analysis
- Action requests within appropriate time frames
- Perform installation and technical support of hardware and software to ASX staff




- Problem Management for repeating and reoccurring faults
- GPO and Scripting for Active Directory
- Escalation point for 1st and 2nd level support
- The role requires some out of hours work and has a rostered On-Call component
- The role is flexible but primarily based‑site at the ASX office in the Sydney CBD.
- Additional support for an office at Gore Hill, as well as remotely across offices in Australia and internationally will also be periodically required.

Your experience and qualifications

Must have

- Provision of excellent customer service and support to stakeholders at all enterprise levels
- Support, administration and management of key enterprise platforms including:
- Active Directory
- Windows Group Policy
- Strong PowerShell scripting knowledge
- Microsoft SCCM / Intune configuration
- Windows 11
- Virtual Desktop

- Good understanding of Office 365
- Experience identifying trends and root cause of problems
- In depth technical understanding of Microsoft software and operating systems
- Strong experience supporting laptops, desktops and mobile devices
- Experience supporting a broad range of corporate, financial and development applications and platforms

Nice to have

- Practical experience managing Windows Group Policy Application packaging/deployment skills
- Support of Virtual Machine environments

We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values.



If you need any adjustments during the application or interview process to help you present your best self, please let us know at . At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full‑time, we support flexible working arrangements. We will arrange for successful candidates to have background checks, including reference and police checks, completed as part of the onboarding process. To be considered for this position, candidates must be legally authorised to work in Australia on a permanent basis without any restrictions.

Benefits

- You’ll also enjoy an impressive range of employee benefits and a adaptable working environment underpinned by a friendly and collaborative culture.
- We support flexible working and offer hybrid working options.

When you join ASX, you’ll be joining a dynamic global leader with a record of innovation and a reputation for integrity, transparency and professionalism.

ASX is an integrated exchange offering listings, trading, clearing, settlement, technical and information services, technology, data and other post‑trade services. It acts as a market operator, clearing house and payments system facilitator. It oversees compliance with its operating rules, promotes standards of corporate governance among Australia’s listed companies and helps to educate retail investors. ASX operates markets for a wide range of asset classes including equities, fixed income, commodities and energy. As an integrated exchange, ASX’s activities span primary and secondary market services, including the raising, allocation and hedging of capital flows; trading and price discovery; central counterparty risk transfer; and securities settlement for both the equities and fixed income markets.

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📌 Workplace Technical Specialist (City of Sydney)
🏢 ASX
📍 City of Sydney