Job Description

Anglicare Southern Queensland – Fortitude Valley QLD

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For over 150 years, Anglicare Southern Queensland has been walking alongside Queenslanders, offering care, support, and dignity to those who need it most. By providing a range of support services, including aged care, foster care, family support, homelessness services, youth support and counselling, our mission is to make a lasting impact by fostering hope, independence, and inclusion.

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At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together. Be where you're needed. Belong right here.

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The Role

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Anglicare are currently seeking to hire a Process Analyst - Business Optimisation to join our team based in our corporate office in Fortitude Valley. This role will make a real difference by focusing on undertaking process redesign by analysing, standardising and optimising business processes. The Process Analyst - Business Optimisation will gather requirements, develop refreshed and new processes and work with cross-functional teams to bring the new processes to life.

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This work supports a program of service improvement enabling Anglicare Southern Queensland to achieve its objective of becoming a high performing, client-centred organisation

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How you will make help us make a difference

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- Collaborate with stakeholders to define scope and key outcomes.
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- Analyse data to identify trends, risks and areas for business improvement.
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- Take in information & apply a range of business analytic tools (e.g. process maps, flowcharts, work shadowing) for effective process documentation and make meaning of context and content. Be able to use both high low-technology approaches.
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- Critically review current business practices, influencing stakeholders when creating future state process designs/service models to ensure optimised for efficiency and business outcomes.
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- Partner with client facing teams to support and collaborate on business process reviews to gain shared understanding and buy-in.
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- Support the translation of service programs into business specifications for the benefit of corporate teams supporting service delivery.
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- As required, be a bridge between service delivery and corporate teams when working through process design issues eg. translate into practice.
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- To support adoption, develop detailed future state process maps/workflows and other relevant documentation.
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- Act as the process subject matter expert (SME) to other Anglicare teams when process maps and supporting documentation outputs need to be translated into employee-facing materials e.g. procedures, checklists.
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What our team are looking for

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- Current National Police Check (or ability to attain)
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- Current Queensland Driver Licence and own reliable vehicle
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- Degree in Business, Health, Human Services or related field
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- Ability and willingness to travel across Anglicare as required
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- Demonstrated knowledge of process methodologies and change management principles
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- Demonstrated knowledge of person and client centred principles and frameworks
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- Strong written and verbal communication & facilitation skills
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- Sound knowledge of Microsoft Team products including Word, Visio, Excel
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Why you'll love working with Anglicare Southern Queensland

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- Voted Reader's Digest Most Trusted Brand in Aged Care seven consecutive years in a row.
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- Know your role is making a real difference supporting Queenslanders in need.
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- Value-driven organisation rooted in Love, Care, Hope & Humility.
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- Flexible Working Environment and work from home possibilities.
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- Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).
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- Novated Lease - pay for your car and running costs with pre-tax dollars!
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- Corporate Health Insurance Discounts with Bupa and Medibank.
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- Benefits App - discounts and cash back at retailers (Woollies, Big W, Myer & much more!).
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- Referral App - $1 for each time you share job and up to $300 for a successful referral.
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- Wellbeing App - Mental, Physical and Financial wellbeing support.
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- A culture of recognition with our Annual People Awards.
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- 24/7 Employee Assistance Program & Pastoral Care Support.
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For further information please contact Daniel Walsh - ******@anglicaresq.org.au

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Applications will be progressed as they are received.

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Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities, people with disabilities and people with a lived experience of mental health issues. We promote a child-protected environment and are committed to providing on- going care and protection.

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📌 Process Analyst - Business Optimisation (Queensland)
🏢 Anglicare Southern Queensland
📍 Queensland