Job Description

per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

n

- Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
n
- Non‐ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
n
- Merit Pool established through this selection process may be used to fill this or future ongoing or non‐ongoing vacancies.
n

Application Instructions

n

Please provide answers to the below 2 questions separately in not more than 300 words each, and a copy of your CV.

nn
- This role involves handling complex inquiries, complaints and questions from older persons, their carers and their families and providers which includes some of our most vulnerable Australians. What do you believe are the key skills and qualities required to perform this role?
n
- Tell us about a time where you provided service to an emotional customer that was being disrespectful and did not agree with your advice. How did you respond, what actions did you take and what was the outcome?
n
n

Please complete the application and submit by 11 pm (AEDT) on Sunday, 7 December 2025.

n

Contact

n

Please contact our recruitment team on (02) 9633 3262 or [email protected] for assistance with accessing our website or with lodging your application.

n

Specific questions about the roles can be directed to ICRG Support by emailing [email protected] with Position title in the subject line.

n

Diversity and Inclusion

n





The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

n

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

n

RecruitAbility

n

RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.

n

We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email [email protected] if you need any adjustments made.

n

Further Information

n

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

n

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code

n

Seniority Level

n

n
- Not Applicable
n

n

Employment Type

n

n
- Full time
n

n

Job Function

n

n
- Other
n
- Industries: Government Administration and Government Relations Services
n

#J-18808-Ljbffr

📌 Customer Contact Officer (Queensland)
🏢 Aged Care Quality and Safety Commission
📍 Queensland