Job Description

Team Leader ( Cruiseabout ) - Port Macquarie, NSW

n

Full time

n

9mo ago , from Flight Centre Travel Group

n

n
- Absolutely love setting sail on the seas?
n
- Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
n
- Looking for your next leadership opportunity?
n

n

Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our XXXX Store. Let's turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let's make waves together!

n

Key Responsibilities

n

n
- Quoting, booking and invoicing cruise bookings and packages
n
- Ensure that KPIs are met, meeting and exceed monthly sales targets
n
- Support and handle walk in, email & telephone enquiries efficiently and accurately
n
- Maximise sales opportunities by upselling & cross-selling
n
- Monitor and action all relevant mailboxes daily
n
- Maintain accurate and comprehensive product information in order to deliver and generate sales
n

n

Who are you?

n

n
- Proven experience working in a customer service environment and working towards sales targets
n
- Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
n
- GDS experience
n
- Exceptional focus on details, adept problem-solving skills, and thrive under pressure
n
- Ambitious, highly motivated, and proficient in organizing tasks efficiently
n

n

What you'll Enjoy:

n

n
- Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
n
- Navigate the World:



Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore recent destinations and cruise products worldwide
n
- Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry -Flight Centre Travel Group Australia is proud to be a certifiedGreat Place To Work Australia New Zealand Pty Lt
n
- Diverse Crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
n
- Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
n
- Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
n
- Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses - we prioritise promoting talent from within.
n
- Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
n
- Mental Health: Support and Employee Assistance Program for staff and family
n
- Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
n
- Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
n
- Sustainability at the Helm: As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism
n

#J-18808-Ljbffr

📌 Team Leader ( Cruiseabout ) - Port Macquarie, NSW
🏢 Cruiseabout
📍 Port Macquarie