Position: Customer Service Officer at ARC – The Australian Reinforcing Company, Hemmant branch. Join a high‐performing team delivering an outstanding customer experience.
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Hours: Monday to Friday, 6:30 am – 4:30 pm on a rolling shift roster.
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Responsibilities
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- Provide outstanding customer service over phone, email, and front counter.
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- Troubleshoot customer sales queries and answer questions.
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- Upsell and provide quotes to customers.
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- Enter sales data, manage invoicing, general administration and purchasing.
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Qualifications & Requirements
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- Experience in a similar customer‐service role.
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- Ability to build relationships with a diverse range of clients.
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- Excellent verbal and written communication skills.
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- A can‐do attitude and strong desire to learn and develop your skillset.
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- Team player who can multi‐task well.
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Benefits
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- Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for employees with at least 12 months tenure; company also contributes superannuation during unpaid leave (limitations apply).
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- Long service leave after 5 years: 1.3 weeks per year of service after 5 years continuous service (if not under Enterprise Agreement).
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- Employee Benefits Program: discounts on a wide range of products and services (Samsung, Coles, Harvey Norman, Village Cinemas,
etc.).
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- Recruitment referral award: $1,500 for successful referrals.
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- Corporate rates for private health insurance (Nib Health Insurance).
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About ARC
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ARC is a local supplier of steel reinforcing, trusted for over 100 years, and is part of InfraBuild. It provides localised services across Australia and aims for carbon‐neutral operations by 2030.
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Why Work Here?
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Three pillars define our commitment: greater purpose, work‐life balance, and personal development.
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- Work with a greater purpose: contribute to a sustainable future and carbon‐neutral ambition.
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- Work well—live better: supportive workplace that values personal well‐being.
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- Build your own future: growth opportunities and learning pathways.
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Commitment to Diversity
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We encourage applicants from all cultural backgrounds, genders, orientations, ages and abilities. Diversity strengthens our sustainability and innovation.
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Employer Statement
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We are a 2025 Circle Back Initiative Employer – we commit to responding to every applicant.
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Job Details
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Seniority level: Entry level
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Employment type: Full‐time
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Job function: Administrative, Customer Service and Sales
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Industry: Wholesale Building Materials, Construction and Primary Metal Manufacturing
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📌 Customer Service Officer (Queensland)
🏢 ARC - The Australian Reinforcing
📍 Queensland
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