Department of Customer Service

Reference number req53782

Occupation

Human Resources and Recruitment, Recruitment, HR Systems Administration

Work type

Full-Time

Location

Sydney Region

Salary Information

$154,231 - $178,369 per annum plus super

Closing date

30 August 2026 at 10:00am

Manager, Talent Systems, Projects & Delivery

- 6-month Temporary opportunity
- Full-time, 35 hour working week
- Hybrid and flexible working arrangements. This role can be located in our Sydney, Parramatta or Gosford office with a minimum of 2 days per week in the office.
- Clerk Grade 11/12, $154,231 - $178,369 per annum plus super
- Applications close 11:59pm, Sunday 30th August 2026.

The Manager, Systems, Projects & Delivery is a key leadership role within the Talent Team, People & Culture, responsible for driving projects, system enhancements and service improvements that strengthen talent service delivery across the Department of Customer Service (DCS).

About the role

Reporting to the Talent Director, you will lead strategic projects and continuous improvement initiatives that enhance talent service delivery across DCS. Partnering with Talent leaders and stakeholders, you will drive process improvements, automation and leverage technology to enhance customer experiences.

Key responsibilities

- Lead strategic projects, programs and continuous improvement initiatives across the Talent function.
- Drive improvements to Talent systems, processes and service delivery models.
- Identify opportunities for automation, process optimisation and enhanced user experience.
- Develop business cases, project plans, governance frameworks and implementation strategies.
- Manage project risks, dependencies and reporting.
- Build strong relationships with internal stakeholders and external partners.




- Lead change management activities and support the adoption of new systems and ways of working.
- Coach, support and develop team members while fostering a culture of continuous improvement.

About you You are a collaborative leader with strong project delivery and stakeholder management experience, ideally within talent acquisition or a related environment.

You will bring

- Demonstrated experience leading talent projects, programs and business improvement initiatives.
- Experience improving operational service delivery, systems or customer experience functions.
- Solid business process analysis, problem-solving and continuous improvement capability.
- Experience leading technology, automation or transformation initiatives.
- Ability to influence and negotiate with diverse stakeholder groups and leaders.
- Strong communication, engagement and change management skills.
- A customer and candidate-centric mindset with a passion for enhancing talent services.
- An understanding of NSW Public Service recruitment practices and the Government Sector Employment (GSE) Act.

Why join us? This role offers a unique opportunity to shape the future of talent services and contribute to strategic initiatives that deliver real impact across the Department. The role is currently available on a 6-month temporary basis, with the possibility to extend or become ongoing if an opportunity arises in the Talent team.

How to apply





Please submit your application outlining your relevant experience and what attracts you to this opportunity by 11:59pm, Sunday 30th August 2026.

Salary Grade 11/12, with the base salary for this role starting at $154231 base plus superannuation For enquiries relating to recruitment please contact Sandy Anderson via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

📌 Manager, Talent Systems, Projects and Delivery (Sydney)
🏢 Nsw Government
📍 Sydney