- Role: Service Performance & Reporting Consultant
- Location: Sydney, Melbourne, Canberra
- Security clearance required: Baseline OR NV1
- Hybrid working arrangement

About the role We're seeking an experienced Measurement & Reporting Consultant to join a high-profile Enterprise Service Management (ESM) workplace supporting complex, multi-vendor technology services. This role is ideal for a consultant who enjoys turning service data into meaningful insights that drive better decision-making, service improvement, and operational excellence. You'll work across a broad stakeholder landscape, delivering reporting, analytics, dashboards, and performance insights that support

IT service delivery and customer outcomes.

Working closely with service providers, operational teams, and client stakeholders, you'll play a key role in building and improving measurement and reporting capabilities aligned to ITIL best practices

Responsibilities

- Develop, maintain, and enhance operational and executive reporting across IT service management functions.
- Produce meaningful dashboards, scorecards, and performance reports that provide stakeholders with real-time visibility of service outcomes.
- Monitor and report on service performance against agreed KPIs, SLAs, OLAs, and Experience Level Agreements (XLAs).
- Design and develop ServiceNow reports and dashboards.

- Support the configuration and optimization of reporting and analytics capabilities within the Service Management platform.

Skills/Experience required





- Experience in IT Service Management, Service Reporting, Service Analytics, Performance Reporting, or a related discipline.
- Experience delivering reporting solutions in complex enterprise environments.
- Strong experience with ServiceNow reporting and dashboards.
- Understanding of KPI, SLA, OLA, and service performance measurement frameworks.

How To Apply: If you understand and meet the above requirements please click APPLY or please contact Sandhya – [email protected] or call (phone hidden) for further information.

About Green Light Worldwide

We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs.

At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities and are dedicated to providing a fair and accessible recruitment process for all candidates. If you require any accommodations during the process, please contact [email protected] or call +61 9247 3799.

📌 Measurement & Reporting (M&R) Snr Analyst (Baseline- (Melbourne)
🏢 Green Light Worldwide
📍 Melbourne