Job Description

Job Overview

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Join MECCA's Liverpool store in NSW as a part‐time Zone Manager (22.5 hours per week). As a Guardian of the Customer Experience, you will lead the team to deliver exceptional experiences for every customer who walks through our doors.

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Responsibilities

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- Lead from the floor to deliver exceptional customer experiences and inspire your team through coaching and role modelling.
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- Act as the first point of escalation for team members and customers, confidently resolving challenges with care and professionalism.
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- Partner with the Store Manager and Floor Managers to drive business performance, achieve KPIs and execute key business priorities.
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- Coach, develop and motivate team members through regular feedback, recognition and in‐the‐moment support.
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- Support operational excellence, ensuring the store is set up for success every day.
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Success Qualities

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- Previous experience leading and developing retail teams in a fast‐paced environment.
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- A genuine passion for delivering exceptional customer experiences and creating MECCA magic.
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- Robust leadership skills with the confidence to coach, influence and provide meaningful feedback.
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- A collaborative mindset and the ability to build strong partnerships across the leadership team.
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- A proactive, solutions‐focused approach with the ability to confidently make decisions and support others.
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Requirements

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- Availability to work late evenings and weekends.
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Benefits

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- World‐class education and development through MECCAversity, leadership programs and Zone Manager Summits.
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- Monthly performance bonus program.
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- Generous team member discount for you and your immediate family, plus a product allowance (subject to company policy).
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- Competitive Parental Support Program.
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📌 MECCA Liverpool - Zone Manager
🏢 MECCA Brands
📍 Liverpool