About the Organisation

Our client is a respected national not-for-profit organisation committed to supporting young people and disadvantaged job seekers to build brighter futures through employment, education and community connection.

Working alongside government, employers and local stakeholders, the organisation delivers person-centred employment services that empower individuals to achieve sustainable outcomes. Their culture is values-driven, collaborative and genuinely focused on creating positive social impact while maintaining strong operational performance.

About the Role

An exciting opportunity exists for an experienced Site or Business Manager to lead a well-established Employment Services operation in Bundaberg.

Reporting to the Regional Manager, you will oversee the delivery of both Transition to Work (TTW) and Inclusive Employment Australia (IEA) programs while leading a multidisciplinary team of employment professionals, youth specialists and support staff.

The site is performing well and has strong participant demand. Your focus will be on providing visible leadership, building team capability, maintaining solid contractual performance and continuing to foster a positive, participant-focused culture. There is also future potential to oversee additional sites as the organisation continues to grow.

This opportunity will suit an experienced Business Manager within Employment Services or a high-performing Team Leader ready to take the next step into operational leadership.

In return, you'll receive an attractive salary package plus superannuation and access to generous salary packaging benefits. The organisation offers genuine work-life balance through flexible arrangements, including a monthly RDO or the option to work a 9-day fortnight. A pool vehicle is available for business travel, and relocation assistance may be considered for the successful candidate if required.

Key Responsibilities





- Lead the day-to-day operations of the Bundaberg Employment Services site
- Drive performance across two employment programs
- Lead, coach and develop a multidisciplinary team to maximise capability and performance
- Deliver contractual KPIs including employment placements, education outcomes, compliance and financial performance
- Build and maintain strong relationships with employers, community organisations and key stakeholders
- Ensure high-quality participant engagement and service delivery across all programs
- Oversee workforce planning, performance management and staff development
- Foster a collaborative, values-driven and accountable team culture
- Work closely with regional leadership to support continuous improvement and future growth opportunities

The Successful Candidate Will

- Have previous leadership experience within Employment Services, Disability Employment Services, Workforce Australia or another government-funded employment program
- Demonstrate success leading teams in KPI-driven service delivery environments
- Have proven experience managing operational performance, compliance and contractual outcomes
- Be an engaging people leader who enjoys coaching and developing others
- Have strong stakeholder engagement skills with the ability to build productive employer and community relationships
- Demonstrate sound commercial awareness with experience managing budgets and operational targets
- Possess excellent communication, organisational and problem-solving skills
- Hold a current driver's licence and be able to complete the required background checks

Experience within Transition to Work or Inclusive Employment Australia will be highly regarded, along with experience supporting young people into employment.

Additional information

- Lead an established Employment Services site delivering two employment programs
- Operational leadership with responsibility for performance, people & compliance
- Attractive salary package inc. salary packaging, adaptable work & 9 day fortnight

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📌 Business Manager (Bundaberg East)
🏢 Torwood Recruitment
📍 Bundaberg East