To organise appointments, maintain records and perform other tasks in order to ensure smooth and effective functioning of the practice and provide an exceptional standard of care to patients.

Key responsibilities

- Greet patients, record appointments and patient arrival, check patient identifiers, inform of delays

- Answer telephone calls promptly and courteously; pass on messages promptly to appropriate person

- Manage daily incoming and outgoing mail, email and faxes; type and file outgoing correspondence

- Update patient details and scan documents to patient computer file

- Advise patients of billing policy; process daily claims, issue invoices and receipts where necessary, process payments; maintain petty cash records

- Send out accounts to Allied services; balance computer banking

- Ensure reception, waiting room, doctors' rooms and treatment rooms are clean and tidy

- Photocopying, scanning, routine cleaning of amenities and stocking tasks





- Order stationery and complete tasks in appropriate forms

- Let nursing staff know of any concerns or emergencies

About you

- Demonstrated patient-focused approach in service provision with genuine empathy and interest in patient needs

- Excellent interpersonal and communication skills

- Well-presented, friendly, courteous and obliging

- Undertake all duties in a diligent manner, with honesty and integrity

- Maintain absolute confidentiality regarding patient and practice information

- Vigilant attitude to accuracy, prepared to double check as necessary

- Work cooperatively and independently

- Ability to prioritise and organise, with attention to detail

- Basic knowledge of MS Word and Excel

Pay: $27.00 – $28.00 per hour

Work Location: In person

📌 Medical Receptionist (Frenchville)
🏢 North Rockhampton Medical Centre
📍 Frenchville