Motel Managers / Management Couple – Coastal Resort

Location: Kalbarri, Western Australia

Employment Type: Full-Time

Accommodation: On-site residence provided

About the Role

We are seeking an experienced and motivated Management Couple to take the lead on day-to- day operations of an established 79-room holiday resort in Kalbarri, one of Western Australia's premier coastal tourism destinations.

This is a unique opportunity for hands-on managers / couple to work together, deliver outstanding guest experiences, maintain high operational standards, drive financial performance, and contribute to the long-term success of a well-regarded regional resort property.

The successful couple will receive a competitive combined salary package, fully furnished on- site accommodation, and the chance to build a rewarding career in regional hospitality.

Key Responsibilities

Manager 1 – Front Office, Guest Services & Revenue Management

- Manage guest check-in and check-out processes
- Respond promptly and professionally to guest enquiries, requests, and complaints
- Monitor guest satisfaction and implement continuous service improvements
- Handle online reviews and maintain the property's reputation across booking platforms
- Manage OTA (Booking.com, Expedia, etc.) availability, pricing, and yield management
- Maximise occupancy through effective revenue management strategies
- Develop relationships with tour operators, corporate clients, and local businesses
- Assist with local marketing initiatives and promotional campaigns
- Identify opportunities to increase direct bookings
- Monitor daily revenue, occupancy, ADR (Average Daily Rate), and RevPAR performance
- Manage cash handling, banking, and daily reconciliations
- Prepare operational and financial reports for ownership

Manager 2 – Operations, Housekeeping & Maintenance

- Oversee daily operations of housekeeping, maintenance, and grounds
- Ensure all guest rooms and public areas meet cleanliness and presentation standards
- Coordinate room allocations to maximise occupancy and operational efficiency
- Recruit, train,



and supervise housekeeping and maintenance staff
- Prepare staff rosters to meet occupancy requirements while controlling labour costs
- Conduct performance reviews and provide ongoing coaching and support
- Monitor stock levels and order operational supplies as required
- Conduct regular property inspections
- Coordinate preventative maintenance programs
- Liaise with contractors for repairs and maintenance
- Ensure swimming pool, gardens, and resort facilities are maintained to a high standard

Shared Responsibilities (Both Managers)

- Deliver exceptional customer service and create a welcoming environment for all guests
- Maintain compliance with company policies, health and safety regulations, and tourism industry standards
- Ensure compliance with all relevant Australian workplace, health and safety legislation
- Maintain fire safety and emergency procedures
- Ensure accurate record keeping and reporting
- Foster a positive, professional, and team-oriented workplace culture
- Work flexible hours, including weekends, evenings, and public holidays
- Respond to operational issues outside normal business hours when necessary

Skills & Experience

Essential

- Previous motel, hotel, caravan park, resort, or hospitality management experience
- Strong leadership and people management skills
- Excellent customer service and communication abilities
- Experience using property management systems (PMS) and online booking platforms (Manager 1)
- Sound operational and facilities management skills (Manager 2)
- Current Australian driver's licence
- Ability to work flexible hours, including weekends and public holidays
- Willingness to live and work in a regional coastal community

Desirable





- Experience managing regional or resort accommodation properties
- Revenue management or yield management experience
- Maintenance, groundskeeping, or facilities management experience
- Previous experience working as a management couple in hospitality

What We Offer

- Competitive combined salary package
- Fully furnished on-site accommodation (2–3 bedroom residence with utilities included)
- Opportunity to lead an established 79-room coastal resort
- Opportunity to contribute to the growth and future success of the business
- Work in one of Western Australia's premier coastal tourism destinations
- Supportive ownership with clear communication and regular feedback
- Professional development opportunities
- Work-life balance in a beautiful coastal lifestyle location

About Kalbarri Kalbarri is a stunning coastal town located approximately 500km north of Perth, Western Australia. Known for its dramatic gorges, pristine beaches, and the iconic Kalbarri National Park, the town is a major tourist destination attracting visitors year-round.

The area offers

World-class fishing, surfing, and water sports

Spectacular coastal and inland gorges

Proximity to Perth (6-hour drive or 1-hour flight)

Strong community spirit and excellent local amenities

Year-round tourism with peak seasons in summer and school holidays

How to Apply

If you are experienced managers / an experienced management couple looking for your next opportunity in regional hospitality, we would love to hear from you.

Please submit:

1. A combined cover letter outlining your experience as a management couple (or individual experience if new to couple management)
2. Updated resumes for both partners
3. Contact details for at least two professional referees

To apply, please click the 'Apply Now' button

Applications close: 15/09/2026

This is an equal opportunity position. We welcome applications from all qualified candidates regardless of background.

Pay: $65,000.00 – $90,000.00 per year

Advantages

- Housing provided
- Salary packaging

Work Location: In person

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