Join the exciting world of NAB's Merchant Servicing team and become a hero to our business customers!
Your new company To be successful with NAB, you will go above and beyond to achieve great results for the customer, the company, and yourself. NAB is passionate about diversity and inclusion and will ensure you are a valued member of their community. NAB’s core values include Excellence for Customers, Grow Together, Own It, Be Respectful, Customer-Obsessed, and Work with Speed.
Your current role
- Handling high pressure high-volume inbound calls (30-40 calls per day) while adhering to KPI's.
- Helping to educate and service NAB's Business customers on first-call resolution basis.
- Adherence to the ASIC Standards and Industry Code of Practice.
Examples of calls you will receive:
- Amendments of machine surcharge for Visa Debit
- Redirect Amex payments to another account
- Factory reset due to terminal systems error
- Setting up auto-settlements for Eftpos machine
- Assisting merchants with systems outage
- Escalating terminal & battery replacements
Start date is 12 October 2026, and the initial assignment length will be for 12 months,
offering an hourly rate of $38.89 + Super, with opportunities for extension or permanency*.
You will be working full-time hours, 8 hours per day, 5 days per week. Located at NAB Head Office, 700 Bourke Street Docklands.
Shifts will run on a rotating roster between 7AM – 10PM, Monday to Friday. This is 100% office-based for the first 6 months, and will transition to hybrid once cross-skilled and deemed capable.
What you'll need to succeed
- Prior call centre or professional experience.
- Resilient and ability to bounce back from setbacks.
- Customer-centric with positive interpersonal skills.
- Discipline with time.
- Ability and commitment to work full-time hours for the length of contract and beyond.
- Tech savvy
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.