Job Description

This is a rare opportunity to join an early‐stage eyecare retail business with proven product‐market fit and ambitious growth plans.

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The Eyecare Project is recognised as one of Melbourne's leading dry‐eye clinics and operates as a modern hybrid model, uniting a physical optometry and dry‐eye practice with a strong and expanding online retail presence. Our approach centres on calm, considered care, clear communication, and a premium, personalised experience. With expertise in dry‐eye management, myopia control, and complex contact lens fittings, we deliver clinically rigorous care alongside a curated boutique eyewear collection.

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We are seeking a warm and detail‐oriented team member who shares our commitment to elevating patient care and delivering a five‐star experience at every touchpoint. You'll have genuine autonomy, direct access to the founders, and the ability to meaningfully shape the future of the clinic as we continue to grow.

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Job Description

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As a member of the Eyecare Project team, your tasks will include:

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- Welcoming clients and patients, identifying their needs and booking appointments
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- Lead customer service that drives loyalty and word‐of‐mouth
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- Retail sales, ordering and collections
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- Optical frame and sunglass styling and adjustments
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- Receipt of inventory and periodic stocktakes
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- Manage stock levels, supplier relationships, and buying decisions
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- Oversee online store operations, fulfilment, and logistics
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- Keep the clinic tidy, organised, and operating smoothly
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Why work with us?

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The support and development of our team is paramount. We offer these benefits:

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- Full‐time or part‐time working hours can be negotiated
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- No late night trading
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- Two consecutive days off each week
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- Annual leave, personal leave, carers leave, compassionate leave, parental leave, community service leave and long service leave in accordance with the Health Professionals and Support Services Award and National Standards
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- Free sunglasses and optical frames and lenses every year, and family discounts
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- Training and development opportunities
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- A fun and inclusive work setting
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Qualifications and experience

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Training will be provided but we are looking for a skilled team member with the following:

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- A minimum of one year's experience as an optical dispenser is preferred
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- Superior frame selection and styling skills
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- Excellent sales and customer service skills
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- Certificate IV in Optical Dispensing is desirable
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How to apply

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If you are interested in applying for this position, please email your CV and cover letter outlining your relevant skills, experience and expectations to [email protected].

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Seniority level

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Entry level

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Employment type

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Full‐time

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Job function

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Health Care Provider

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Industries

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Medical Practices

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📌 Optical Dispenser - Full-Time (Victoria)
🏢 Eyecare Project | Dry Eye Clinic Melbourne
📍 Victoria